Sarah Sorrells
Training Specialist
Scranton,PA
Summary
Charismatic and energetic Training Specialist with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Highly creative in developing training strategies that build strong teams and cultivate positive environments.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Training Specialist
FIDELITY DEPOSIT AND DISCOUNT BANK
Dunmore, PA
03.2015 - Current
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated administrative functions necessary to deliver and document training programs.
- Assisted in analyzing and assessing training and development needs for the organization, departments and individuals.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Developed training handbooks, computer tutorials and reference materials.
Teller Services Supervisor
FIDELITY DEPOSIT AND DISCOUNT BANK
Dunmore, PA
10.2013 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed monthly audits on branch staff, vault and various machines.
- Coordinated daily cash reconciliation at a high-volume location.
- Scheduled staffing for the main branch.
- Engaged in corrective action, coaching, and yearly review conversations with staff to enhance performance.
- Maintained current customers while recognizing the opportunity to produce new customers and new sales.
- Assisted with training and development of team members.
Graphic Designer
PARKNPOOL CORPORATION
Lexington, VA
09.2009 - 08.2012
- Created and developed all marketing collateral such as, direct mailers, internal documents, catalogs, print and web advertisements, specification sheets, videos, email campaigns, and tradeshow signage.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Maintained web content such as pricing, images, product numbers and information.
- Assisted in directing and coordinating both internal departments and outside agencies while adhering to deadlines and budget parameters.
- Served as primary contact for company involvement with such events as Young Life, Relay for Life, Lexington Chamber of Commerce Business After Hours and Soldier Care Packages.
Relationship Banker
BRANCH BANKING AND TRUST
Lexington, VA
03.2007 - 09.2009
- Delivered superior quality service in person and by phone such that client needs were met on a consistent, positive basis.
- Proactively initiated, developed and managed long-term, profitable relationships.
- Executed client transactions accurately and efficiently.
- Served as primary contact for new account openings and cross sale of other products and services to clients and prospects.
- Adhered to all bank policies and procedures, security guidelines, banking regulations, and internal control procedures.
Server/Bartender
RUBY TUESDAY
Lexington, VA
10.2005 - 07.2007
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Consistently provided professional, friendly and engaging service.
- Resolved guest complaints quickly and efficiently.
- Maintained clean dining room, lobby and service areas at all times.
- Managed all cash and credit card intake for daily shifts.
- Managed and trained new staff.
Education
Bachelor of Arts - Liberal Studies
Arizona State University
09.2018 - 01.2020
Associate of Arts - General Studies
Dabney S. Lancaster Community College
08.2004 - 01.2006
Advanced Studies Diploma -
Rockbridge County High School
01.2000 - 01.2004
Skills
Online training experience
Training material development
Employee coaching
Training program development
Microsoft Office
Customer Service
Problem-Solving
Certification
American Bankers Association: Principles of Banking
Timeline
Bachelor of Arts - Liberal Studies
Arizona State University
09.2018 - 01.2020
American Bankers Association: Principles of Banking
05-2016
Training Specialist
FIDELITY DEPOSIT AND DISCOUNT BANK
03.2015 - Current
Teller Services Supervisor
FIDELITY DEPOSIT AND DISCOUNT BANK
10.2013 - 03.2015
Graphic Designer
PARKNPOOL CORPORATION
09.2009 - 08.2012
Relationship Banker
BRANCH BANKING AND TRUST
03.2007 - 09.2009
Server/Bartender
RUBY TUESDAY
10.2005 - 07.2007
Associate of Arts - General Studies
Dabney S. Lancaster Community College
08.2004 - 01.2006
Advanced Studies Diploma -
Rockbridge County High School
01.2000 - 01.2004