Aliyah Richardson
Jersey City,NJ
Summary
Motivated college student pursuing a degree in Business Administration with strong communication, organization, and problem-solving skills. Reliable and detail-oriented, with the ability to adapt quickly, work collaboratively, and manage multiple responsibilities in fast-paced environments. Eager to apply academic knowledge in a professional setting while continuing to develop practical skills.
Overview
6
6
years of professional experience
Work History
Switchboard Operator
Hoboken University Medical Center
Hoboken, NJ
02.2025 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers' concerns or complaints.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
Sales Consultant
Jersey City Kia
Jersey City, NJ
08.2023 - 12.2024
- Expertly sell a range of automotive products and services, consistently exceeding sales targets
- Cultivate and maintain strong relationships with clients, ensuring customer loyalty and repeat business
- Identify and pursue new business opportunities, maintaining a robust pipeline of future prospects
- Address customer complaints and inquiries with professionalism, ensuring a high level of client satisfaction
- Serve as a brand ambassador, embodying the company's values and commitment to excellence
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Teacher Assistant
Apple Montessori Schools
Jersey City, NJ
05.2021 - 08.2023
- Assisted lead teachers in creating and implementing engaging lesson plans that fostered student development
- Maintained a safe, clean, and stimulating learning environment for all students
- Managed accurate student records and communicated progress effectively with parents and guardians
- Encouraged positive self-esteem and independence in students through individualized attention and support
- Participated in professional development and training programs to enhance teaching skills and methodologies
Legal Receptionist
James Lisa Esq
Jersey City, NJ
10.2019 - 05.2021
- Supported attorneys and paralegals with the preparation of legal documents and court filings
- Managed attorney schedules, organized legal files, and maintained accurate and up-to-date records
- Built and maintained positive working relationships with clients, colleagues, and external partners
- Assisted with client communications, providing information and updates in a timely and professional manner
- Coordinated administrative tasks to ensure the smooth operation of the office
Education
Bachelor's Degree - Business Administration
Arizona State University
Tempe, AZ08-2026
Associate's Degree - Business
Hudson County Community College
Jersey City, NJ01.2023
High School Diploma -
Liberty High School
Jersey City, NJ06.2021
Skills
- Technical skills
Microsoft office suite
Google Workplace
Canva
- Languages
English (Native)
Spanish (Proficient)
Timeline
Switchboard Operator
Hoboken University Medical Center
02.2025 - Current
Sales Consultant
Jersey City Kia
08.2023 - 12.2024
Teacher Assistant
Apple Montessori Schools
05.2021 - 08.2023
Legal Receptionist
James Lisa Esq
10.2019 - 05.2021
Bachelor's Degree - Business Administration
Arizona State University
Associate's Degree - Business
Hudson County Community College
High School Diploma -
Liberty High School