Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line., take detailed messages for individuals who are not available to accept phone calls, retrieve voice mail messages left by customer Direct visitors to areas within the property where they can have their needs, questions, or problems addressed Schedule and reschedule patient appointments using-agency systems as needed, Keep a daily log of messages and calls
Cashier/Customer Service
Jersey's 2
03.2021 - 12.2022
My responsible for ensuring all the products and goods sold are well recorded and paid for as well as answering customer inquiries and recommending products.
Admit patients for inpatient, emergency and outpatient services, collect and record all Deductibles and co-payments . Verify all patient demographics, billing information, insurance details, and all paperwork is properly filled out while being professional and confidential. Completes required forms and obtain signatures. Communicate appropriately and clearly to charge nurse, co-workers and physicians. Manages the hospital switchboard, directing incoming calls to appropriate departments. Greets all patients and visitors with excellent customer service. Clerical duties include use of various office equipment and ordering supplies.
Postmaster Relief / Charge Officer
United States Postal Service
10.2005 - 11.2011
Postmaster Relief allowed me to gain the skills and knowledge to understand how to process incoming and outgoing mail, sort and box mail, provide customers with a variety of services including accepting all cases of mail, selling stamps, money orders, supplies. Load and unloaded containers of mail open and empty mail collected mail from inside / outside the drop box, transport mail and equipment throughout the building. Prepare daily deposits. Clerical duties would include listing all information from my daily schedule that may include accounts payable, and collections. Inventory process would include ordering stock and equipment for the mail facility.
Education
High school diploma - undefined
Logan High School
Logan, WV
05.1999
Skills
Windows (Windows XP, Vista, 7, 8, 10) IOS
Med-Host
Bedwatch
Relay
Molina
Inroads
Cranewear
Morrisey
Patient Portal
Chart-max
Eclinicalworks
Insurance Verification
Medical Records
Medical Terminology
Microsoft Office
Microsoft Word
Microsoft Outlook
Medical Scheduling
Active Directory
Sales (2 years)
Switchboard (5 years)
Medical office experience, Medical Billing, Patient (7 years)
Certified Nursing Assistant at Mountain Laurel Healthcare And RehabilitationCertified Nursing Assistant at Mountain Laurel Healthcare And Rehabilitation