Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shannon Jeffery

Shannon Jeffery

Henlawson,WV

Overview

17
17
years of professional experience
1
1
Certification

Work History

Switchboard Operator

Mountain Laurel Integrated Healthcare
01.2022 - 12.2022
  • Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line., take detailed messages for individuals who are not available to accept phone calls, retrieve voice mail messages left by customer Direct visitors to areas within the property where they can have their needs, questions, or problems addressed Schedule and reschedule patient appointments using-agency systems as needed, Keep a daily log of messages and calls

Cashier/Customer Service

Jersey's 2
03.2021 - 12.2022
  • My responsible for ensuring all the products and goods sold are well recorded and paid for as well as answering customer inquiries and recommending products.

Registration Clerk/Admitting Clerk/Physician Practices

Logan Regional Medical Center
03.2013 - 03.2018
  • Admit patients for inpatient, emergency and outpatient services, collect and record all Deductibles and co-payments . Verify all patient demographics, billing information, insurance details, and all paperwork is properly filled out while being professional and confidential. Completes required forms and obtain signatures. Communicate appropriately and clearly to charge nurse, co-workers and physicians. Manages the hospital switchboard, directing incoming calls to appropriate departments. Greets all patients and visitors with excellent customer service. Clerical duties include use of various office equipment and ordering supplies.

Postmaster Relief / Charge Officer

United States Postal Service
10.2005 - 11.2011
  • Postmaster Relief allowed me to gain the skills and knowledge to understand how to process incoming and outgoing mail, sort and box mail, provide customers with a variety of services including accepting all cases of mail, selling stamps, money orders, supplies. Load and unloaded containers of mail open and empty mail collected mail from inside / outside the drop box, transport mail and equipment throughout the building. Prepare daily deposits. Clerical duties would include listing all information from my daily schedule that may include accounts payable, and collections. Inventory process would include ordering stock and equipment for the mail facility.

Education

High school diploma - undefined

Logan High School
Logan, WV
05.1999

Skills

  • Windows (Windows XP, Vista, 7, 8, 10) IOS
  • Med-Host
  • Bedwatch
  • Relay
  • Molina
  • Inroads
  • Cranewear
  • Morrisey
  • Patient Portal
  • Chart-max
  • Eclinicalworks
  • Insurance Verification
  • Medical Records
  • Medical Terminology
  • Microsoft Office
  • Microsoft Word
  • Microsoft Outlook
  • Medical Scheduling
  • Active Directory
  • Sales (2 years)
  • Switchboard (5 years)
  • Medical office experience, Medical Billing, Patient (7 years)
  • Motivational interviewing
  • Help Desk
  • HIPAA
  • Filing (10 years)
  • Multi-line Phone Systems
  • Interviewing
  • Medical records
  • Customer service
  • Medical terminology
  • Cash handling
  • Clerical experience
  • IOS
  • Help desk
  • Microsoft Windows Server
  • Technical support
  • Sales
  • ICD-10
  • Medical coding

Certification

  • Food Handler Certification
  • CPR Certification October 2023 to Present
  • BLS Certification October 2023 to Present

Timeline

Switchboard Operator

Mountain Laurel Integrated Healthcare
01.2022 - 12.2022

Cashier/Customer Service

Jersey's 2
03.2021 - 12.2022

Registration Clerk/Admitting Clerk/Physician Practices

Logan Regional Medical Center
03.2013 - 03.2018

Postmaster Relief / Charge Officer

United States Postal Service
10.2005 - 11.2011

High school diploma - undefined

Logan High School
Shannon Jeffery