ALIYAH RODRIGUEZ
Riverview,FL
Summary
Psychology B.A. graduate with an Applied Behavior Analysis minor and 3+ years of experience using behavioral observation, performance measurement, data analysis, employee training, and evidence-based behavior-change strategies to improve consistency, quality, and safety. Trained employees on standardized procedures and safety requirements in safety-sensitive environments, supported compliance with organizational policies, and provided performance feedback to reinforce effective practices. Skilled in translating behavioral data into actionable improvements, strengthening procedure adherence, and supporting measurable progress in individual and team performance. Seeking roles in corporate training, learning and development, behavior-based safety, or performance improvement.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Registered Behavior Technician / Student Analyst
ABOVE AND BEYOND ABA
08.2025 - Current
- Apply evidence-based behavior-change strategies to support skill development and reduce barriers to successful performance.
- Implement standardized behavior-support and skill-development procedures under BCBA supervision while maintaining consistency, accuracy, and procedural compliance.
- Collected, tracked, and analyzed behavioral and performance data to monitor progress and identify performance changes.
- Monitored behavior and performance patterns, communicating relevant observations and data to supervising professionals.
- Collaborated with caregivers and care team members to ensure consistent implementation of established procedures.
- Maintain accurate documentation while adhering to ethical standards, confidentiality requirements, and organizational procedures.
- Develop analytical and performance-monitoring skills through ongoing data collection, observation, and implementation of individualized procedures.
Registered Behavior Technician
FLORIDA AUTISM CENTER
03.2025 - 08.2025
- Implemented individualized care and behavior-support procedures developed by a Board-Certified Behavior Analyst.
- Applied behavior-change strategies designed to increase appropriate behaviors and develop communication, social, and problem-solving skills.
- Monitored and analyzed behavioral data to evaluate progress and inform data-driven interventions.
- Guided caregivers in implementing effective behavior-management strategies to ensure consistency in procedures.
- Ensured compliance with HIPAA requirements and confidentiality standards to protect client information.
- Completed CPR certification and Professional Crisis Management (PCM) training.
Registered Behavior Technician
FULL SPECTRUM ABA
05.2023 - 03.2025
- Applied evidence-based behavior-change strategies to improve communication, social interaction, problem-solving, and other targeted skills.
- Implemented established behavior-support procedures under BCBA supervision with emphasis on consistency, accuracy, and procedural fidelity.
- Collected and analyzed behavioral performance data to track progress and inform treatment decisions.
- Educated caregivers on behavior-management strategies to ensure effective support and consistency across environments.
- Maintained accurate documentation while safeguarding confidential information in compliance with HIPAA and organizational policies.
- Obtained CPR certification to ensure safety in emergencies and Completed Professional Crisis Management (PCM) training to effectively handle crisis situations.
Patient Service Representative
TOWER RADIOLOGY
01.2022 - 05.2023
- Coordinated prior authorizations with insurance companies and physician offices, ensuring timely acquisition of necessary information for patient appointments.
- Collected payments and addressed patient concerns, consistently delivering high standards of customer service.
- Resolved issues and ensured efficient service through professional communication with patients, insurance representatives, and physician offices.
- Followed federal HIPAA requirements and corporate policies and procedures while managing patient information and administrative processes.
- Maintained accurate documentation and demonstrated strong attention to detail while working across multiple computer platforms.
- Worked independently and collaboratively while managing multiple priorities in a fast-paced healthcare environment.
- Utilized Microsoft Office and Microsoft Excel and quickly navigated multiple systems to complete daily responsibilities.
Customer Service Advocate, Work From Home
UNITEDHEALTHCARE / OPTUM RX
Tampa, Florida
09.2021 - 10.2022
- Resolved issues and coordinated medication-related requests through effective communication with members, physician offices, and pharmacies.
- Handled high volume of inbound member interactions, ensuring accuracy and professionalism.
- Processed payments and maintained accurate information while following HIPAA requirements and corporate policies and procedures.
- Demonstrated ability to work independently while maintaining productivity and quality standards in a remote environment.
- Compiled monthly department metrics and contributed to training activities.
Park Operations Host / Trainer
BUSCH GARDENS
09.2019 - 05.2022
- Trained new-hire employees on park operations, safety procedures, ride operations, accessibility programs, and customer service expectations, enhancing team readiness and guest experience.
- Trained and qualified across multiple roller-coaster operational positions, including height-stick, grouper, panel, and platform positions.
- Monitored guest safety and verified proper use of restraints and safety procedures before ride operation.
- Communicated ride rules, safety requirements, and operational procedures clearly to guests and employees.
- Ensured safe and consistent implementation of ride-operation procedures in a safety-critical environment, contributing to guest safety and operational integrity.
- Provided training in autism safety, sensitivity, and awareness through partnership with IBCCES, fostering equitable service and safe interactions for guests with disabilities.
- Trained on ride accessibility programs and supported customers with a range of mental and physical capabilities.
Customer Service / Technical Support, Work From Home
ALORICA
11.2020 - 05.2021
- Managed high-volume inbound customer interactions, troubleshooting technical issues to provide effective solutions and enhance customer satisfaction.
- Assisted customers with televisions, computers, tablets, and other electronic products, ensuring timely resolution of inquiries and fostering positive experiences.
- Demonstrated problem-solving, communication, and organizational skills while effectively managing multiple priorities to maintain service quality.
- Coordinated and organized appointments for customers and conducted outbound calls across different time zones.
Education
Bachelor of Arts - Psychology, Applied Behavior Analysis Minor
UNIVERSITY OF SOUTH FLORIDA
01-2026
Associate Degree - Psychology
HILLSBOROUGH COMMUNITY COLLEGE
01-2024
High School Diploma -
TAMPA BAY TECHNICAL HIGH SCHOOL
01-2020
Skills
- Behavior Change Strategies
- Training & Development
- Performance Monitoring & Improvement
- Data collection and analysis
- Data analysis
- Data Management
- Safety compliance
- HIPAA requirements
- Reporting documentation
- Risk Identification
- Employee & Staff Training
- Coaching & Performance Feedback
- Team Collaboration
- Clinical Ethics
- Analytical Skills
Certification
CPR Certified, Professional Crisis Management (PCM) Trained, Autism Safety, Sensitivity & Awareness Training, Ride Accessibility Training
Timeline
Registered Behavior Technician / Student Analyst
ABOVE AND BEYOND ABA
08.2025 - Current
Registered Behavior Technician
FLORIDA AUTISM CENTER
03.2025 - 08.2025
Registered Behavior Technician
FULL SPECTRUM ABA
05.2023 - 03.2025
Patient Service Representative
TOWER RADIOLOGY
01.2022 - 05.2023
Customer Service Advocate, Work From Home
UNITEDHEALTHCARE / OPTUM RX
09.2021 - 10.2022
Customer Service / Technical Support, Work From Home
ALORICA
11.2020 - 05.2021
Park Operations Host / Trainer
BUSCH GARDENS
09.2019 - 05.2022
Bachelor of Arts - Psychology, Applied Behavior Analysis Minor
UNIVERSITY OF SOUTH FLORIDA
Associate Degree - Psychology
HILLSBOROUGH COMMUNITY COLLEGE
High School Diploma -
TAMPA BAY TECHNICAL HIGH SCHOOL