Hi, I’m
Aliyah Villanueva
Elizabeth,NJ
Summary
Experienced and self-motivated to always gain more knowledge. Bilingual warehouse manager with experience managing talented warehouse staff. Background in supply chain management and inventory control within electrical, retail distribution and food chain shipping. Clear knowledge of FDA regulations and requirements for regulated products. Skilled at accurately transcribing audio files into written documents. Work with a variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manage time and simultaneous projects.
Overview
6
years of professional experience
Work History
Rev.com Inc., Remote
Transcriptionist
09.2022 - Current
Job overview
- Check completed work for proper spelling, grammar, punctuation and format, use specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Complete 100+ video transcriptions daily.
K-1 Logistics LLCElizabeth, NJ
AP Specialist
01.2020 - Current
Job overview
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Stored office and client records on secured server to prevent data losses, conducted regular backups, attend about 50+ customers daily via in person, email, phone call.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Tracked production and quality control systems to proactively identify deficiencies of 86 employees.
- Created and enforced detailed organization processes to increase quality and service standards inside warehouse to fit more products.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
H&M Pallets LLCElizabeth, NJ
Assistant Manager
01.2019 - 04.2020
Job overview
- Offered hands-on assistance to about 60+ customers daily, assessing needs, and kept up with current knowledge of consumer preferences on different kinds of pallets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals via in person, email, and phone.
- Provided language translation services for customer service inquiries.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Union County CollegeCranford, NJ
from Psychology
05.2022
University Overview
- National Honor Society
- 3.889 GPA
Skills
- Customer Service
- Dictation and Transcription
- Time Management
- Negotiation
- Payroll Liabilities
- Validation of Discrepancies
- Sales and Marketing
- Photography
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transcriptionist
Rev.com Inc.
09.2022 - Current
AP Specialist
K-1 Logistics LLC
01.2020 - Current
Assistant Manager
H&M Pallets LLC
01.2019 - 04.2020
Union County College
from Psychology
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