Aliyah Young
Sarasota,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Professional
Heron club
Sarasota, Florida
2025.01 - Current
- Participated in training sessions to stay current on new products and services.
- Generated reports summarizing customer interactions as needed.
- Analyzed customer feedback surveys to identify trends in customer experience.
- Collaborated with other departments to resolve customer inquiries quickly and effectively.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Monitored customer feedback to identify areas for improvement in the customer experience.
CNA & Medicine Technician
Heron Club at Prestancia
Sarasota, FL
2024.04 - Current
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Sales Associate
Forever 21
Sarasota, FL
2020.03 - 2022.04
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
Dietary Aide
Grand Villa
Sarasota, FL
2019.02 - 2020.02
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted with preparation of snacks and other light meals.
- Operated kitchen equipment safely and efficiently.
Education
High School Diploma -
Booker High School
Sarasota, FL2022-06
Skills
- Customer service excellence
- Payment processing
- CRM software
- Language proficiency
- Retail store support
- Conflict resolution
- Brand representation
- Product sales
- Microsoft outlook
- Order fulfillment
- Schedule mastery
- Relationship building
- Customer relationship management (CRM)
- Receiving support
- Critical thinking
- Typing [number] wpm
- Strong teamwork
- Multitasking and organization
- Client relations
- POS systems expert
- Microsoft office expertise
- Email management
- Creative problem solving
- Microsoft Excel
- Team collaboration
- Money handling
- Recordkeeping strengths
- Multi-task management
- Proofreading
- Positive and professional
- Call center procedures
- Team development
- International sales support
- Shipping and logistics
- Training development aptitude
- Project management
- Retail sales customer service
- Key holder experience
- Adaptability and flexibility
- Product promotion
- Document control
- Calm demeanor
- Product knowledge
- Typing proficiency
- Store maintenance
- Multi-line phone talent
- Active listening
- Business development
- Lead generation
- Verbal and written communication
- Drug interaction awareness
- Medication dispensing
- Dosage calculation
- Patient care
- Prescription interpretation
- Compounding medications
- Privacy and confidentiality
- Daily living assistance
- Patient observation
- Patient assessments
- Resident support
- Safety management
- Healthcare regulations
- Pharmacy knowledge
- Medication administration
- Medication storage
- Medication reconciliation
- Records updating
- Emergency response
- Walking rounds
- Insurance verification
- Adherence to protocols
Timeline
Customer Service Professional
Heron club
2025.01 - Current
CNA & Medicine Technician
Heron Club at Prestancia
2024.04 - Current
Sales Associate
Forever 21
2020.03 - 2022.04
Dietary Aide
Grand Villa
2019.02 - 2020.02
High School Diploma -
Booker High School