Summary
Overview
Work History
Education
Skills
Timeline
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Aliyah Younger

Greensboro,NC

Summary

Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Environmental Service Technician

CONE HEALTH
05.2023 - Current
  • Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.
  • Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
  • Maintained a safe environment for patients, staff, and visitors by performing regular inspections of equipment and facilities.
  • Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.

Homemaker / Stay-at-home Parent

HOME
02.2015 - Current
  • Maintains clean and safe home environment for four young children, including one with Special Needs
  • Ability to multitask multiple priorities at once
  • Uses excellent time management and organizational skills
  • Detail-Orientated
  • Self-motivated, with a strong sense of personal responsibility

Customer Service /Inbound Call Center Representative

Conduent
07.2019 - 03.2020
  • Retrieved inbound calls from customers regarding their EasyPay MetroCard Accounts
  • Prepared and completed daily batch work as assigned
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Streamlined call center operations by implementing efficient processes and procedures.

AIRCRAFT CLEANER

PRIMEFLIGHT
10.2018 - 06.2019
  • Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
  • Promoted passenger safety by diligently checking and restocking emergency equipment.
  • Improved turnaround time for aircraft cleaning services, ensuring timely departures.
  • Collaborated with team members to efficiently clean large commercial aircraft within strict time constraints.

Bank Teller

Valley National Bank
01.2010 - 01.2015
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Provided supervisory functions in absence of Head Teller.

Education

BLS (Basic life support) CERTIFICATION -

AMERICAN HEART ASSOCIATION
03.2023

Certificate - Notary Public Workshop

Guilford Technical Community College
Greensboro
01.2023

FOOD HANDLER CERTIFICATION -

Serv-Safe
04.2020

Certificate - Nursing Assistance

COM-TECH INSTITUTE
East Orange
12.2015

No Degree - Accounting

Essex County College
Newark, NJ
04.2008

High School Diploma -

Essex County Vocational High School- North 13th St
Newark, NJ
06.2006

Skills

  • Infection Control Policies
  • Chemical Safety
  • Data Entry
  • Asset Management
  • Payment Processing
  • Customer Service
  • Quality Assurance
  • Financial Transactions
  • Organization and Time Management
  • Call Management

Timeline

Environmental Service Technician

CONE HEALTH
05.2023 - Current

Customer Service /Inbound Call Center Representative

Conduent
07.2019 - 03.2020

AIRCRAFT CLEANER

PRIMEFLIGHT
10.2018 - 06.2019

Homemaker / Stay-at-home Parent

HOME
02.2015 - Current

Bank Teller

Valley National Bank
01.2010 - 01.2015

BLS (Basic life support) CERTIFICATION -

AMERICAN HEART ASSOCIATION

Certificate - Notary Public Workshop

Guilford Technical Community College

FOOD HANDLER CERTIFICATION -

Serv-Safe

Certificate - Nursing Assistance

COM-TECH INSTITUTE

No Degree - Accounting

Essex County College

High School Diploma -

Essex County Vocational High School- North 13th St

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Aliyah Younger