Aliyan Saqib
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
2
2
years of professional experience
Work History
Teacher's Assistant
Fast Nuces
01.2023 - 06.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Customer Care Specialist
IBEX(Allstate)
09.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Streamlined processes for quicker response times, resulting in improved customer experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelors - Data Science
NUCES FAST
Islamabad06.2025
Advanced Level GCE - Engineering (Pre-Engineering)
The City School Capital Campus
Islamabad06.2021
Skills
- Exceptional Communication: Clear verbal/written communication for seamless interaction
- Empathetic Understanding: Foster trust and loyalty through compassionate support
- Proactive Problem-Solving: Swiftly resolve issues with innovative solutions
- Adaptability and Resilience: Navigate dynamic environments with composure
- Product and Industry Knowledge: Deep understanding of products/services and industry trends
- Active Listening: Attentively listen and exceed expectations in responses
- Efficiency and Time Management: Prioritize tasks for timely resolutions
- Collaborative Team Player: Foster synergy, share insights for success
- Continuous Learning: Committed to growth, seek feedback for improvement
- Microsoft Office Proficiency: Efficiently utilize Word, Excel, PowerPoint
- Proficient in Programming Languages: Skilled in C, Python, C#, and familiar with web development languages such as HTML and CSS Able to develop and maintain software applications, websites, and scripts efficiently
Timeline
Teacher's Assistant
Fast Nuces
01.2023 - 06.2023
Customer Care Specialist
IBEX(Allstate)
09.2021 - 02.2022
Bachelors - Data Science
NUCES FAST
Advanced Level GCE - Engineering (Pre-Engineering)
The City School Capital Campus
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