Nicole Logan

• Collaborated with clinical teams to identify training needs and tailor instructional content accordingly.
• Provided coaching and mentoring to employees.
• Conducted hands-on training sessions for healthcare staff on Epic software functionalities and best practices.
• Evaluated trainee performance and provided constructive feedback to ensure competency in Epic applications.

Inpatient: Surgery ICU(SICU), Transplant ICU (TICU), and Thoracic Vascular Unit

Client: Mount Sinai Main Hospital (Assisted the Travel Nurses while FTE were Striking) Manhattan, NY

• Supported users in navigating the electronic health record system, improving workflow efficiency
• Conducted follow-up assessments to evaluate user understanding and application of system features.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Increased user proficiency by conducting engaging hands-on training sessions for new and existing staff members.
• Maintained up-to-date knowledge of industry trends and advancements, implementing best practices into the training curriculum as needed.
• Assisted in the implementation of new features within Epic, facilitating seamless transitions for end-users.

• Assisted in evaluating training effectiveness through participant feedback and assessments.
• Boosted training session effectiveness with integration of multimedia tools.
• Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
• Engaged with subject matter experts to ensure training content accuracy and relevance.
• Trained and mentored [Number] new personnel hired to fulfill various roles.

• Provided prompt resolution for technical issues encountered during training sessions or daily operations, minimizing downtime for endusers.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Participated in quality improvement initiatives aimed at enhancing the overall patient experience in the urgent care setting.
• Worked effectively in fast-paced environments.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked well in a team setting, providing support and guidance.

• Maintained up-to-date knowledge of industry trends and advancements, implementing best practices into the training curriculum as needed.
• Utilized variety of instructional design methodologies to create effective learning experiences
• Developed training materials for Epic Ambulatory system to enhance user understanding and efficiency.

• Reduced learning curve for new employees with a tailored approach to individual learning styles and needs.
• Evaluated end-user competency through performance assessments, identifying areas for improvement and addressing knowledge gaps.

• Provided support to the IRU Providers for their new Epic Upgrade: Showed the clinical staff how to install Epic via mobile app called Haiku which allows the Provider to access the system on the Go, made sure Provider knew how to login to the right Hyperspace department
• Showed Provider, Registered Nurses, Physical Therapist, Speech Therapist, and Certified Nursing Assistant their new workflows and how to utilize, document, navigate, place and release, acknowledge orders, and navigate throughout the Epic system.
• Taught the clinicians how to reconcile their outside records and update the data into the system, instructed the proper way to document onto their flowsheets, utilize documenting on their Avatar for more accurate charting demonstration for lines, drains, & airways
• Taught Provider and other clinical staff how to utilize the Secure Chat functionality, which allows all clinical staff to communicate with one another behind the scene regarding the patients or any quick communications amongst the clinical staff
• Client: Corewell Health
• Royal Oak Hospital
• Inpatient Rehabilitation Unit

• Provided ATE support to the Front Desk Check-In & out clerk
• Showed each end-users how to properly check in & out each patient, schedule their next follow up appointments, scanned in their photo ID, their insurance cards, and other documents, how to balance and close their cash drawer, how to print their AVS
• How to add insurance coverage, add guarantor, how to place their primary and secondary coverage in the correct filing order, taught end-users how to utilize their checklist & verify the coverage and address during the registration process
• Taught Front desk end-users how to link their referrals to their upcoming appointments, print receipts for copayments, update demographic, emergency contacts, print face sheets, and travel screening questionnaire
• Client: Providence Health – The Oregon Clinic
• The Center for Aesthetic Medical Otolaryngology/Ear, Nose, & Throat (Cadence – Front Desk Check-In & Out)

• Singlehandedly trained the entire office by myself
• Taught Front Desk Check-In & out Clerks, Medical Assistants, Surgery Scheduler, Providers and Office Manager their new job roles/duties workflows now that the Epic system has been implemented.
• Taught Front and Back office fundamentals and techniques, so that each clinical staff would be acclimated to their new Epic EHR system
• Taught Front Desk clerks how to check their scheduled patient in & out, schedule next appointment from the notification message sent from the Provider check out note, print AVS or appointments reminder, rescheduled appointments, close and balance cash drawers for billing purposes
• Taught Front Desk clerks how to place a workers compensation claim in the system once the injury is marked as a accident
• Client: Memorial Hermann
• Dexter G. Turnquest, MD, PA
• Community Connect – [Ambulatory & Cadence Front Desk Check-In & Check-Out Both (Nurse/Provider) ]

• Taught front Desk Check-In & out Clerks how to check patients in & out for their scheduled appointments, printed wrist bands for their infusion treatment so the RN could scan their wrist band and document their administration in the MAR
• Taught Front Desk clerks how to scan in patients photo ID, insurance cards, pay copayment, utilize the E signature pads so the patients could consent for their treatment, agreed for financial responsibilities
• Taught Front Desk clerks how to print patients labels for identification of Back office procedures
• Taught Front Desk clerks how to schedule, reschedule, change appointments, time, and length of time and cancel appointments, link referral, input the authorization code for billing purposes
• Client: WVU Medicine
• WVU Cancer Institute Thomas Hospital
• Hematology/Oncology Ambulatory Clinic
• Front Desk Check-In/ Check-out (Cadence)

• Taught Providers and Clinicians the Emergency Department workflows, showed RN how to triage patients, add patients to the unit manager & tracking board.
• Taught Providers how to utilize their ED navigator, place orders, create Progress notes from system built template
• Taught Unit Secretaries how to utilize and become accustomed to their newly implemented system, showed Unit Secretaries how to transfer, transfer, and order patients transportation for discharged, taught how to use their unit manager screen, tracking board, document critical labs, utilize the admission, discharge, and transfer tabs to update patient’s events and location, made sure Providers are using the correct phrase of care doing Hospital admission
• Taught RN how to utilize and document on their Medications Administration Record called the MAR, duo signature, write messages for the pharmacy, scan & override administration, expressed the importance & reinforcement on the shift required documentation.
• Client: Centura Health- (Common Spirit Holy Cross Hospital – Jordan Valley)
• Inpatient Emergency Department (ASAP Module)

• Singlehandedly, taught LPNs, Medical Assistants, Surgery Scheduler, Physician Assistant, and Providers how to utilize, navigate, and document in their newly implemented system.
• Taught LPN how to create Nursing notes, how to add the lot numbers of the immunization to the system via lot management, how to print the patient’s medication list, how to reconcile & update patient’s medication list
• Taught clinicians how to utilize their in basket communication and the functionality of each folders, create a telephone and medication refill encounters and how to route and send communication too the proper clinicians
• Taught clinicians how to document the proper specimen collection, date, time, and how to print specimen labels
• Taught Providers how to place an order, associate the order with a diagnosis, if Providers wanted to send prescription electronically to the pharmacy, made sure the clinicians knew the proper workflow in order for the Pharmacists to receive the electronic order
• Client: Albany Medical Center Wave 1 - AMC Pediatric/Adult Otolaryngology
• Ambulatory Epic Care Nursing/Provider

• During patient visit, upon logging into Epic, from RWJBH apps, made sure all end-users selected the appropriate department and changed the patients’ status from Arrived to rooming in progress (on the schedule) and selected the correct exam room number
• Instructed RNs how to create Nursing notes, acknowledge medication, documented input/output, add lines, drains airways (LDA) tubes and wounds from the Avatar, IV assessments, and also add the patients data to the space lab telemetry monitor to sync the vital signs to EPIC so RNs could monitor the values and limits of the patients
• Client: RWJ Barnabas Health - The Valerie Fund Children’s Center Pediatric Cancer Oncology/ Hematology at The Children’s Hospital of New Jersey at Newark Beth Israel Medical Center

• Assisted and taught all clinical staff, such as Registered Nurses, Medical Assistants, Social workers, In Clinic Pharmacist, and Providers how to navigate and document throughout the system.
• Taught and reinforced the Registered Nurses, Medical Assistants and social workers how to be accountable for the maintaining and monitoring of assigned Epic EMR pools/workqueues including but not limited to Overdue Results, Rx Errors, Open Charts, MyChart, taking responsibility for a message or putting the messages back, and Order
• Client: University Hospital of Cleveland John Carey Special Immunology Unit – HIV/AIDS Services

• Instructed end-users how to document the Visit information, reason for the visit, how to add speed buttons, free text if details was needed, vital signs, tobacco use, OB/GYN status, Allergies/contraindications, medication review, then close file
• Taught Medical Assistant how to place appropriate and approved orders in the Epic HER system such as labs, POCT, injections, demonstrated how to add and associate the patient’s diagnosis, document catheter removals in the flow sheets of the chart and taught how to add the image of procedures on the Avatar in the LDA area
• Client: University Hospital of Cleveland Rainbow Ahuja Center for Women & Children
• Departments – Pediatric Ophthalmology Clinic, Outpatient Obstetrics & Gynecology Clinic, Pediatric Clinic, Pediatric Dentistry Clinic
• {Floated between both Clinics during Soft Go-Live}

• Assisted Front Desk staff with the Cadence patient registration module and functionality, scheduling, appointments, making quick appointments, check-in, check-out, scanning, Referrals, and previewing and printing the After Visit Summary (AVS)
• Showed how to document results, telephone encounters, medication refills, communication letters, and co signs orders from the fellow and Residents via in basket
• Client: West Virginia University Health Garrett Family Medicine Group (Family Practice Physician)

• Assisted the clinical staff with order entry, documenting pain, flowsheets, Cardiac order-set, telephone encounters, medication refill encounters, faxing medical documents from the system, and adding patients selected pharmacy
• Assisted Medical Assistants with documenting the chief complaint, vital signs, medications reconciliations, allergies, medical and social history in their Rooming tab, patient education and how to create External and Internal referrals in Epic
• Client: Virtua Rowan University
• Virtua Cardiology-Stratford

• Taught back office MA, LVN how to room their patients, identified patients as high fall risk, ensured safe ambulation, weight, notified Provider and communicated transition
• Made RNs aware when giving medication, scan the patient’s wristband, scan medication you’re administering, taught how to send a message to pharmacy, whenever giving a high-risk medication dual sign-off is required and instructed how to pull a med on override when it hasn’t been verified by pharmacy
• Client: NOMS Healthcare
• NOMS Sandusky F. Perkins/ NOMS Dr. Brian A. Baxter M.D. (Family Practice Medicine Specialist)

• Showed the RNs how to customized the MAR, where to find the Med Education, see all details for all medications, to hide administrations and due times by clicking Hide All Admins Icon, also enlighten how you can make other changes to the way meds appear by clicking the wrench and using the additional options in the sort by field and expand medications details
• Trained front desk clerks how to checked Patients in and out for their schedule appointment
• Client: Jayne Vogel Family Care and Wellness Center – Department: Perinatal Mood and Anxiety

• Taught providers how to document in their Plan, create Progress Notes templates in the Notes tab, add problems to their Problems List, and add Visit Diagnosis to their open encounters.
• Trained Providers on how to document the Medicare Initial or Subsequent Annual Wellness Form and made sure they met satisfactory Medicare Wellness Billing Compliance
• Showed the care team how to input patients’ instructions, patient education, create letters from the Communications tab, place orders for follow-up appointments, and drop charges in the Charge Capture.
• Client: University Hospital (Ulrich Professional Group Medical Clinic)

• Trained Registered Nurses, License Practice Nurses, and Providers on how to release orders, acknowledge orders, sign & held orders, complete orders, and linking medication.
• Taught the nursing clinical staff at Roper Hospital how to navigate to the flowsheets and select the IV assessments tab, to document
• Instructed on how to switch the order mode to unit collect and place the order to print lab specimen labels.
• Client: Roper Rehabilitation Hospital 8 PETTIT
• Achievements:

• Gave the RNs an overview of and showed the clinical staff how to get oriented to the MAR and taught how to document the administered medications on the Medication Administered Record (MAR) and also taught them how too add more relevant data to the flow sheets, placed orders, and editing administration on the MAR
• Instructed Providers on how to send prescription electronically to patient’s pharmacies, showed how to use different templates to create their progress notes, showed how to document any types of injection into the body by adding the device to the Avatar
• Client: Oak Cardiology Clinic (Ascension Medical Group Wisconsin- Ninth Avenue)

• Instructed Pharmacists how to transcribe orders written on paper, enter orders, received verbally (face-to-face or over the phone), or initiate orders based on standard practice or protocols.
• Taught Pharmacists to enter new orders on behalf of other Providers
• Taught Pharmacists how to verify orders: review, clean up, and approve
• Client: Emory University Hospital Midtown

• Provided daily support to EPIC end users through troubleshooting, coaching, and consulting to facilitate the implementation, integration, and optimal use of EPIC
• Demonstrated and instructed Business clerk how to do specific scanner workflows for Point of care scanning such as scan or import documents using Media Manager, approved point of care scanning documents type list by using the correct level to scan the document to: patient, encounter, or order; and made sure each document had labeling & bundling paper documents
• Client: Roper Saint Francis Health Physicians Partners Orthopedic

• Trained and Instructed Business clerk how to document a Critically Call (Transport Call) report into Epic Transfer Center; showed Business clerk how to patient accepted, cancel request and gather the Initial information, source admission, transfer information, location selection, clinical information, document collection, assisted with creating a patient a new Medical Records Number
• Showed how to document results, telephone encounters, medication refills, communication letters, and co signs orders from the fellow and Residents via in basket. Demonstrated how to dropped charges and Level of Services for the overview of patients care during the office or hospital visit.
• Client: Hamilton Health Sciences – McMaster Children Hospital (Pediatrics Intensive Care Unit)

• Trained end-users on how to add insurance coverages, guarantors, patient demographic, emergency contacts to the system, and scan and upload Patient’s IDs and insurance card
• Teaching end-users how to schedule appointments from the work queues, also how to scan outside documents, records, faxes, and all orders into the system using media manager
• Client: Potsdam Pediatrics St. Lawrence Health System

• Assisted Pharmacists and Technician with medication and order refill and navigating their workflows
• Educated and improved end-users knowledge of Epic functionality and clinical documentation via Willow
• Client: Wheeling Hospital (WVUH)

• Managed and trained 17 Front and back office end-users Single-handed during Go-Live Implementation
• Singlehandedly trained Front Desk Check-In & Out clerks, Referral Coordinator, Surgeries Schedulers, Office Manager, 3 Providers, 1 Physician Assistant and 7 Medical Assistants on the front and back office workflows in the EHR system Epic
• Instructed Surgery Scheduler on how to scan patient’s important medical documents into the Media Manager section of the system so patients could be medically cleared to be scheduled for surgery, assisted in teaching how to schedule, reschedule, and cancel patient’s appointments
• Client: Advent Health ( Urology At Waterman) Ambulatory Clinic

• Teaching the end-users how to continue check-in via the interactive face sheet also known as the registration page
• Assisting the front desk clerk with how to make and schedule an appointments, how to cancel a check in, cancel & reschedule appointments, how to check the participants in & out of the system
• Client: Prisma Health (Palmetto Senior Care Laurel Day Health Center) – Cadence (Front Office)

• Incorporate changes to curriculum, PowerPoint training guides, end-user proficiency testing requirements and integrate into classroom training.
• Responsible for understanding the complexities of health insurance plans and the relationship between health plans (Medicare, Medicaid, Commercial Insurance, Blue Cross, Worker's Compensation, MVA coverages, and self-pay
• Client: United Health Group/Optum – Cadence/Prelude