Marie Evans
Chicago,IL
Summary
Seeking a reputable company with extensive training programs and professional growth opportunities to advance skills and expertise. Goal is to enhance capabilities and contribute effectively in a dynamic work environment that values continuous learning and development. Excited about joining a team that prioritizes employee advancement, ready to take on new challenges and excel in a supportive and progressive organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
J.B. Hunt
04.2020 - Current
- Oversaw financial transaction processes, ensuring precision and accountability.
- Reinstated operations.
- Streamlined appointment scheduling processes to enhance operational efficiency.
- Directed incoming calls to designated departments for efficient handling.
- Oversaw technician dispatch operations.
- Revised financial records.
- Handled data processes efficiently.
- Performed data analysis to support strategic planning and operational efficiency.
- Orchestrated resolution processes for claims to enhance customer satisfaction.
- Executed sourcing and hiring processes for qualified candidates.
Customer Service Supervisor
Harris & Harris
11.2016 - 03.2020
- Oversaw financial transaction processes, ensuring precision and accountability.
- Reinstated operations.
- Streamlined appointment scheduling processes to enhance operational efficiency.
- Directed incoming calls to designated departments for efficient handling.
- Oversaw technician dispatch operations.
- Revised financial records.
- Handled data processes efficiently.
- Performed data analysis to support strategic planning and operational efficiency.
- Orchestrated resolution processes for claims to enhance customer satisfaction.
- Executed sourcing and hiring processes for qualified candidates.
Customer Service Representative
Peoples Gas
09.2010 - 10.2016
- Handled incoming calls to troubleshoot and resolve technical concerns.
- Executed fundamental diagnostic tasks.
- Coordinated technician dispatches and ensured customer follow-ups.
- Maintained high standards of client assistance.
- Refreshed account information.
- Ensured data integrity and consistency.
- Managed service interruptions and resumptions.
- Directed phone inquiries to relevant personnel.
- Managed financial transactions seamlessly.
- Handled customer inquiries via email.
- Collaborated with hiring managers to identify staffing needs.
Education
High school diploma -
01.2010
Skills
- Assisted in managing financial records using QuickBooks Supported team members in data entry and reconciliation tasks Helped maintain accurate accounts payable and receivable processes
- Orchestrated epic project initiatives, ensuring seamless execution and delivery
- Assisted customers with inquiries and technical issues Provided support to team members in resolving client concerns Collaborated with colleagues to enhance service delivery
- Administered Windows operating systems to ensure optimal performance and security
- Processed invoices and managed payment schedules to support timely vendor payments Assisted in reconciling accounts to maintain accurate financial records Collaborated with team members to resolve discrepancies and improve workflow efficiency
- Leveraged over 10 years of expertise in Excel to streamline data analysis and reporting processes
- Oversaw call center operations, ensuring efficient service delivery and customer satisfaction
- Utilized medical terminology to enhance communication and documentation accuracy
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
- Assisted in recruitment processes by screening resumes and scheduling interviews Supported onboarding activities for new hires to ensure smooth transitions Helped maintain employee records and assist with benefits administration
- Executed comprehensive data analysis to derive actionable insights
- Assisted teams in utilizing SAP CRM for effective customer relationship management Supported data entry and maintenance to ensure accurate customer information Helped resolve user issues related to SAP CRM functionalities
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported teams in implementing privacy policies and procedures Aided in training staff on HIPAA requirements and best practices
- Leveraged Zendesk platform to enhance customer support operations over four years
- Assisted in managing operating systems to support daily operations Provided technical support for users encountering system issues Collaborated with team members to troubleshoot and resolve software problems
- Designed and delivered impactful PowerPoint presentations to effectively communicate ideas and strategies
- Assisted users with technical issues to enhance productivity Provided support for software and hardware inquiries to ensure smooth operations Resolved customer concerns promptly to maintain satisfaction
- Spearheaded recruitment initiatives to attract top talent
- Assisted in recruitment processes by screening resumes and scheduling interviews Supported onboarding activities for new hires to ensure smooth transitions Provided administrative support to HR team in maintaining employee records
- Leveraged over 10 years of expertise in computer technology to drive innovative solutions
- Managed accounts payable processes, ensuring timely and accurate payment of invoices
- Led customer service operations, ensuring high-quality support and satisfaction for clients
- Drove sales initiatives, achieving consistent revenue growth over seven years
- Provided technical assistance to users, resolving issues efficiently Supported troubleshooting efforts for hardware and software problems Guided customers through setup and installation processes
- Provided technical assistance to users experiencing desktop issues Troubleshot hardware and software problems to restore functionality Supported installation and configuration of desktop applications
- Managed data entry operations with over a decade of experience
- Leveraged seven years of expertise in Windows operating systems to optimize performance and troubleshoot issues
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Provided technical assistance to users, resolving issues efficiently Supported troubleshooting efforts for hardware and software problems Guided customers through setup and installation processes
- Executed comprehensive filing systems to ensure efficient document management
- Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
- Executed typing tasks with precision and efficiency, leveraging over 10 years of experience
- Administered QuickBooks for financial management and reporting over eight years
Certification
- Driver's License
- May 2016 to May 2039
Timeline
Customer Service Supervisor
J.B. Hunt
04.2020 - Current
Customer Service Supervisor
Harris & Harris
11.2016 - 03.2020
Customer Service Representative
Peoples Gas
09.2010 - 10.2016