ALIYYAH CURNEY
licensed insurance agent
Riverdale,GA
Summary
Insurance industry professional experienced in marketing and sales of multiple lines of insurance and insurance claims services. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. I excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Sales Agent
Tranzact
08.2023 - Current
- Contact and qualify prospective customers, explaining policy features tailored to individual needs
- Communicate professionally and demonstrate brand value to follow up and secure sales
- Calculated premium rates and ensured compliance with quality assurance requirements, maintaining a 98% accuracy rate in documentation
- Utilize CMS for precise data entry and application submissions
- Participate in ongoing training to continuously improve performance and sales techniques contributing to an overall team sales increase of 30% in six months
Customer Service Representative
Assurant
01.2020 - 05.2023
- Resolved over 300 customer inquiries monthly in a high-volume call center, achieving a 95% customer satisfaction rating
- Processed inbound inquiries and claims, providing timely and accurate information on insurance products
- Enhanced customer relations through effective communication, leading to a 10% increase in customer retention rates
- Managed data entry, ensuring accuracy in customer records and communications
Apple Tech Support
Kelly Services
07.2018 - 12.2019
- Provided technical support in a call center, delivering clear instructions to users of varying technical expertise
- Resolved software, hardware, and network connectivity issues efficiently
- Provided technical support for over 50 devices daily, resolving issues in under 15 minutes on average
Technical Services Lead
Computer Generated Solutions
02.2017 - 07.2018
- Mentored and trained a team of 10 new associates and provided leadership support, resulting in a 30% improvement in team KPIs within three months
- Documented policies and procedures, contributing to operational efficiency and knowledge sharing
Supervised Therapist/Paraprofessional
ACE Community Support
Marietta, Georgia
02.2016 - 01.2017
- Managed a caseload of 15 clients and developed individualized treatment plans, ensuring effective communication and progress tracking
- Conducted assessments and therapy sessions, maintaining a progress tracking system that resulted in a 95% follow-through rate on treatment plans
Operations Manager
Honeybadger Trucking LLC
Atlanta, GA
05.2015 - 05.2016
- Managed operational procedures, including employee performance and payroll oversight
- Delivered training modules and maintained performance metrics for agents
- Assisted with agent escalations and vendor negotiations, achieving an annual cost savings of $10,000 through improved contracts
Utilization Management Representative II
Amerigroup/Anthem
Virginia Beach, Virginia
02.2015 - 05.2015
- Organized medical documentation for procedure authorizations, facilitating streamlined operations
- Organized medical documentation for over 100 procedures monthly, ensuring timely authorization and reducing processing delays by 30%
- Provided detailed information to customers regarding authorized procedures and coverage
Education
Bachelor of Science - Sociology, Psychology, Elementary Education
Mary Baldwin College
Staunton, Virginia12.2013
Skills
- Microsoft Office Suite
- QuickBooks
- Data entry and management
- Verbal communication
- Written communication
- Analytical skills
- Organizational skills
- Counseling techniques
- Client assessment
- Active listening
- Policy analysis
- Client account management
- Insurance sales
- Consultative sales techniques
- Licensed insurance agent
- Business administration
- Insurance eligibility
- Healthcare common procedure coding system HCPCS
- Life insurance
- Program customization
- Time management
- Interpersonal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Licensed Insurance Sales Agent
Tranzact
08.2023 - Current
Customer Service Representative
Assurant
01.2020 - 05.2023
Apple Tech Support
Kelly Services
07.2018 - 12.2019
Technical Services Lead
Computer Generated Solutions
02.2017 - 07.2018
Supervised Therapist/Paraprofessional
ACE Community Support
02.2016 - 01.2017
Operations Manager
Honeybadger Trucking LLC
05.2015 - 05.2016
Utilization Management Representative II
Amerigroup/Anthem
02.2015 - 05.2015
Bachelor of Science - Sociology, Psychology, Elementary Education
Mary Baldwin College
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