ALIZÉ Moorby
West Richland,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Carrier Billing Specialist III
Worldwide Express
06.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Substitute Teacher
Pasco School District
04.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
XPO
01.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Carrier Billing Specialist II
Worldwide Express
07.2019 - 03.2023
- Performed routine data entry or document management.
- Performed month-end reconciliation and created reports that showcased the status of all accounts.
- Increased accuracy in financial reporting with thorough account reconciliation procedures.
Education
Master of Science - Curriculum And Instruction
Western Governors University
Salt Lake City, UT04-2024
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT01-2022
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Attention to detail
- Time management
- Dependable and responsible
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Sharepoint
- OneDrive
Position Desired:
Document Control Specialist
Timeline
Carrier Billing Specialist III
Worldwide Express
06.2024 - Current
Customer Service Representative
XPO
01.2024 - 05.2024
Substitute Teacher
Pasco School District
04.2022 - Current
Carrier Billing Specialist II
Worldwide Express
07.2019 - 03.2023
Master of Science - Curriculum And Instruction
Western Governors University
Bachelor of Arts - Elementary Education
Western Governors University
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