Aliza Fournier
Rochester
Summary
Results-driven Assistant Vice President and Branch Manager with a proven track record of leading high-performing teams, driving sustainable business growth, and delivering exceptional client experiences. Expertise includes branch operations, business development, consumer and business lending, relationship management, risk management, and strategic sales execution. A collaborative and people-focused leader who is passionate about developing talent, fostering an inclusive and high-performing work environment, and building lasting relationships within the community. Firmly believes that exceptional results are achieved through consistent behaviors, accountability, disciplined execution, and continuous coaching. Recognized for inspiring teams to exceed performance goals while maintaining operational excellence, regulatory compliance, and a strong commitment to customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Vice Present, Branch Manager
M&T Bank
Rochester, NH
01.2022 - Current
- Managed daily branch operations, ensuring compliance with banking regulations and policies.
- Developed and implemented strategies to enhance customer service and improve client satisfaction.
- Trained and mentored staff on best practices in sales techniques and product knowledge.
- Analyzed branch performance metrics to identify areas for improvement and drive operational efficiency.
- Collaborated with regional management to align branch goals with overall organizational objectives.
- Fostered community relationships through outreach programs, increasing brand visibility and market presence.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Evaluated consumer credit applications to determine eligibility and risk levels.
- Identified and pursued new business opportunities to expand market presence.
- Developed strategic partnerships to enhance service offerings and client satisfaction.
- Assisted clients in obtaining SBA loans for equipment financing and working capital. Supported short-term and long-term financing initiatives for business growth. Facilitated application processes for various lending options.
- Participated in chamber events to enhance community involvement and prospect for both business and consumer clients.
- Partnered with business relationship manager to enhance client relationships and anticipate future business demands.
Barista
Aroma Joes
Rochester, NH
12.2017 - 01.2025
- Crafted high-quality beverages with precision, ensuring consistency in taste and presentation.
- Provided exceptional customer service, actively engaging with patrons to enhance their experience.
- Trained and mentored new baristas on beverage preparation and customer interaction techniques.
- Operated espresso machines and grinders, maintaining equipment for optimal performance and safety.
- Collaborated with team members to maintain cleanliness and organization in the workspace environment.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Maintained exceptional customer service standards throughout every shift.
- Greeted incoming customers and provided reliable, friendly customer service.
Teller I Personal Banker I
Northway Bank
Pittsfield, NH
11.2020 - 01.2022
- Processed customer transactions accurately and efficiently while maintaining high levels of customer service.
- Managed cash drawer, ensuring accuracy and compliance with bank policies.
- Assisted in resolving customer inquiries and issues, enhancing overall satisfaction.
- Trained new tellers on operational procedures and customer service protocols.
- Assisted customers with account inquiries, providing exceptional service and support.
- Developed strong relationships with clients, promoting bank products and services effectively.
- Administered processing of CTR MLA while ensuring proper management of extended holds on customer accounts.
- Established and maintained a referral system to connect clients with financial advisors for tailored financial solutions.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH05.2027
Associate of Science - Business Administration
Great Bay Community College
05.2022
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Administrative duties
- Schedule and calendar management
- Administrative tasks
- Microsoft Office Suite
- Conflict resolution
- Leadership and coaching
- One-on-one coaching
- Talent producing
- Team Growth
Timeline
Assistant Vice Present, Branch Manager
M&T Bank
01.2022 - Current
Teller I Personal Banker I
Northway Bank
11.2020 - 01.2022
Barista
Aroma Joes
12.2017 - 01.2025
Bachelor of Science - Business Management
Southern New Hampshire University
Associate of Science - Business Administration
Great Bay Community College