Raymery Castro Liz
Overview
4
4
years of professional experience
Work History
Business Branch Assistant Manager
PNC Bank
Union
11.2024 - Current
- Supported customers with account questions, transactions, and service requests to boost client satisfaction.
- Processed loan applications and documentation to ensure compliance with banking regulations.
- Maintained accurate records of customer interactions and transactions in banking systems.
- Collaborated with team members to streamline branch operations and improve efficiency.
- Supported sales initiatives by promoting bank products and services during customer interactions.
- Resolved customer issues promptly, fostering positive relationships and loyalty to the bank.
- Conducted routine audits of cash handling procedures to uphold security standards.
- Trained new staff on branch procedures, policies, and customer service protocols for effective onboarding.
- Provided support during audits, ensuring all documentation was readily available for review by external parties.
Branch Banker Sr
PNC Bank
Union, NJ
04.2022 - 11.2024
- Assisted customers with account inquiries and transactions to enhance service quality.
- Processed loans and credit applications, ensuring compliance with bank policies.
- Utilized banking software to manage customer accounts efficiently and accurately.
- Collaborated with team members to maintain branch operations and meet service goals.
- Conducted financial assessments to identify customer needs for tailored product offerings.
- Trained new staff on branch procedures and customer service best practices.
Education
Plainfield High School
Skills
- Scheduling appointments
- Document preparation
- Organizational expertise
- Sales proficiency
- Account servicing
- Financial planning
- Debt management
- Banking regulations
- Account confidentiality
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Business Branch Assistant Manager
PNC Bank
11.2024 - Current
Branch Banker Sr
PNC Bank
04.2022 - 11.2024
Plainfield High School