Dedicated and adaptable administrative professional with successful experience in fast-paced office settings while providing exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Paige Mays
Knox,PA
Summary
Overview
10
years of professional experience
Work History
Terminix Service, Inc.
Administrative Assistant to the Branch Manager
05.2020 - 06.2021
Job overview
- Effectively provided administrative support to Branch Manager, Technicians and Sales Team.
- Successfully maintained account payables and receivables, timekeeping, branch human resource files, daily bank deposit, and processed and submitted payroll.
- Delivered excellent customer service through prompt responses to customer inquiries, and addressed concerns effectively which resulted in increased customer loyalty and repeat business.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed approximately 50 - 80 incoming calls and emails per day from customers and the corporate office.
Terminix Service, Inc.North Augusta, SC
Administrative Assistant to the Branch Manager
05.2011 - 10.2014
Job overview
South Carolina Department of Motor Vehicles
Customer Service Representative
12.2014 - 10.2019
Job overview
- Provided exceptional customer service to every customer by leveraging extensive understanding of established guidelines from SC legislation and SC DMV policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed highly empathetic client relationships, creating welcoming, positive experiences resulting in increased loyalty, repeat business, and earned reputation for exceeding customer service guidelines.
- Examined, accepted, prepared, entered, and printed all documentation required to issue all classes of driver licenses, beginner permits and identification cards.
- Responsible for processing business and personal vehicle title and registration requests.
Education
National Travel SchoolUniontown, PA
Certificate from Travel Industry Fundamentals
1989
University Overview
Keystone High SchoolKnox, PA
Diploma
06.1988
University Overview
Skills
- Microsoft Word, Excel and PowerPoint
- Customer Sales and Service
- Data Entry Proficiency
- Invoice Processing
- Accounts Payables / Receivables
- Payroll Preparation
- Scheduling Appointments
- Calendar Management
Timeline
Administrative Assistant to the Branch Manager
Terminix Service, Inc.
05.2020 - 06.2021
Customer Service Representative
South Carolina Department of Motor Vehicles
12.2014 - 10.2019
Administrative Assistant to the Branch Manager
Terminix Service, Inc.
05.2011 - 10.2014
National Travel School
Certificate from Travel Industry Fundamentals
Keystone High School
Diploma
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