Aliza Graham
Cambridge,MD
Summary
Professional direct support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters individual's independence and well-being. Strong team collaborator with focus on achieving goals and adapting to changing needs, while displaying empathy and patience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Manager, Living Options & Services
Fello
Easton, MD
12.2025 - Current
- Established and maintained operational standards for four community living group homes.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Adapted quickly to changing priorities, demonstrating flexibility in dynamic environments.
- Provided administrative support by organizing schedules and managing documentation effectively.
- Developed person centered plans, fostering each individual's well-being and engagement.
- Coordinated with families to address concerns and enhance communication channels.
- Monitored medication administration, maintaining accurate records for compliance.
- Implemented behavior support strategies to promote positive interactions.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
Support Manager, Personal Supports
Fello/The Arc Central Chesapeake Region
Easton, MD
06.2022 - 12.2025
- Developed person centered plans based on individual needs and preferences to enhance quality of life.
- Implemented therapeutic activities tailored to personal interests, fostering engagement and socialization.
- Trained new staff on best practices in personal support services, enhancing team effectiveness and service delivery.
- Collaborated with multidisciplinary teams to develop customized person centered plans addressing person specific requirements.
- Facilitated daily living activities for individuals, enabling greater independence and improved quality of life.
- Facilitated effective communication between individuals, their families, and healthcare providers to ensure seamless coordination of care.
- Supported individuals in achieving personal goals by providing encouragement, guidance, and resources as needed.
Direct Support Professional
The Arc Central Chesapeake Region
Easton, MD
04.2017 - 06.2022
- Supported individuals with disabilities in daily living activities, fostering independence and personal growth.
- Assisted with implementation of person centered plans, ensuring tailored care for each participant.
- Monitored and documented progress, maintaining accurate records and facilitating communication with families.
- Collaborated with multidisciplinary teams to develop strategies enhancing the individual's skills and well-being.
- Advocated for the individual's needs within community settings, building relationships to enhance service access.
- Implemented behavioral support strategies that improved engagement and reduced challenging behaviors.
- Maintained clean, safe, and well-organized environment.
- Documented progress notes in iCM to track individual's achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals by providing compassionate and consistent direct support.
- Transported individuals to medical and dental appointments and provided support.
- Established strong relationships with local community resources to connect individuals with additional supports as needed.
- Advocated for individual's needs and rights in various settings, enhancing their quality of life.
- Developed strong rapport with individuals, facilitating trust-based relationship for effective support.
- Facilitated community integration for individuals, enriching their social networks and life experiences.
- Improved individual's self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Education
Sociology
Frostburg State University
Frostburg, MDPharmacy
Penn Foster Career School
Scranton, PASkills
- Staff training and development
- Staff management
- Goals and performance
- Team leadership
- Policies and procedures
- Decision-making
- Interpersonal communication
- Policy enforcement
- Confidentiality and privacy
- Resourcefulness and creativity
- Documentation and record keeping
- Delegation and supervision
- Motivational support
- Patience and tact
- Goal setting assistance
- Problem-solving
- Daily living assistance
- First aid and safety
- HIPAA compliance
- Adaptability and flexibility
- Safety awareness
- Meal preparation
- Medication administration
- Behavioral management
- Behavior redirection
- Client transportation
- Progress documentation
- Person centered plan adherence
- Daily living activities assistance
- Community activities
- Adaptive learning
- Teamwork and collaboration
- Problem-solving abilities
Certification
- CMT - Certified Medication Technician
- First Aid/CPR
- Mandt
Timeline
Regional Manager, Living Options & Services
Fello
12.2025 - Current
Support Manager, Personal Supports
Fello/The Arc Central Chesapeake Region
06.2022 - 12.2025
Direct Support Professional
The Arc Central Chesapeake Region
04.2017 - 06.2022
Sociology
Frostburg State University
Pharmacy
Penn Foster Career School