Aliza Madrigal
Orlando
Summary
Experienced team member with many years of restaurant and hospitality experience. Proven success in fast-paced environments with a strong focus on guest satisfaction, upselling premium products, and managing stressful situations with professionalism. Adept at handling large group orders, maintaining cleanliness, and resolving guest concerns in a friendly and efficient manner.
Overview
4
4
years of professional experience
Work History
Case Consultant
Morgan & Morgan
01.2025 - 04.2025
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
Bartender & Server
El Leoncito
01.2024 - 08.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared garnishes by evenly slicing and pitting fruits.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Hostess
Texas Roadhouse
08.2021 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Criminal Justice -
Valencia College
Orlando, FL07.2026
High School Diploma - undefined
Viera High School
Viera, FLSkills
- Active listening
- Guest recovery
- Fast-paced adaptability
- Problem solving
- Mixology
- Cocktail knowledge
- Upselling premium liquors
- Signature cocktails
- Order accuracy
- Attention to detail
- Conflict resolution
- Professionalism
Languages
Spanish
Limited Working
Timeline
Case Consultant
Morgan & Morgan
01.2025 - 04.2025
Bartender & Server
El Leoncito
01.2024 - 08.2024
Restaurant Hostess
Texas Roadhouse
08.2021 - 08.2023
High School Diploma - undefined
Viera High School
Criminal Justice -
Valencia College
Similar Profiles
Skyler Liana SimsSkyler Liana Sims
Pre-Suit Personal Injury Case Manager at Morgan & MorganPre-Suit Personal Injury Case Manager at Morgan & Morgan
Raegan KoeblerRaegan Koebler
Pre-suit Case Manager at Morgan & MorganPre-suit Case Manager at Morgan & Morgan
Woody DurosierWoody Durosier
Case Developer at Morgan & MorganCase Developer at Morgan & Morgan