Daysha Thompson
Orlando,FL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Case Consultant
Morgan and Morgan
Lake Mary, Florida
03.2024 - 03.2025
- Created reports summarizing client data for clinical review purposes.
- Advised family members on how best support their loved ones who are receiving care management services.
- Participated in case conferences and team meetings for the purpose of developing effective strategies for addressing complex issues facing clients.
- Conducted assessments to identify physical, psychological and social needs of clients
- Collaborated with other healthcare professionals to coordinate health care services for clients
- Provided counseling services to individuals, families and groups in order to assist them with problem solving, communication and coping skills.
- Maintained accurate records of all client contacts including assessment results, service delivery plans and progress notes.
- Monitored client progress against established goals, objectives and treatment plan recommendations.
- Developed discharge summaries upon completion of care management program that included recommendations regarding follow-up care.
- Facilitated referrals from one provider or agency to another as needed in order to access additional resources or expertise that may not be available within the organization
Deli Associate/ Bakery Apprentice
Publix
Orlando, USA
12.2021 - 03.2024
- Ensure proper storage of all products in cooler/freezer/deli
- Made sure the deli is clean at all times
- Assisted new hires in training
- Prepare baked goods using written recipes
- Operate Bakery equipment
- Sell products by providing customers with information needed to make product-related decisions
- Maintain Publix's high standards for product freshness and sanitation
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Ensured that all food items were stored at appropriate temperatures according to health code
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Rotated product on shelves to ensure freshness and quality standards
- Assisted in ordering supplies needed to maintain adequate inventory levels.
Cashier/Pharmacy Customer Service
Walgreens
Orlando, Florida
09.2020 - 11.2021
- Customer service and handling of transactions on the register
- Unloading truck, stocking and facing product on shelves
- Create mylars for products on shelves
- Pharmacy Customer service associate, inputting information into computer
- Assisting with covid testing and vaccinations
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service advocate/ Line Cook/ Trainer
Voodoo Donuts
01.2018 - 07.2020
- Company Overview: Universal City walk
- Greeted customers
- Conducted proper food handling
- Decorated and cooked pastries
- Unloaded product from the truck
- Sanitized and maintained the front area and back of the house area
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Greeted and assisted customers with inquiries regarding products and services
Education
Diploma -
Dr. Phillips High School
Orlando, FL01.2018
Associate of Arts - Paramedicine
Valencia College
Orlando, FLSkills
- Cash handling
- Customer Service
- Communication and problem solving
- Positive attitude
- Time management
- Creativity
- Decorating
- Team player
- Computer skills
- Leadership
- Client advocacy
- Problem solving
- Communication skills
- Conflict resolution
- Computer literacy
- Outbound calling
- Privacy laws
- Self motivation
- Professional boundaries
- Patient confidentiality and data security
- Active listening
- Professional writing
- Organized and detail oriented
- Reliability
- Multitasking
- Data collection
Accomplishments
- Employee of the month, 01/01/23
- Employee of the month 2019
- Graduated High-school 2018
- Consistently maintained high customer satisfaction ratings.
- Citizenship award 2014
Timeline
Case Consultant
Morgan and Morgan
03.2024 - 03.2025
Deli Associate/ Bakery Apprentice
Publix
12.2021 - 03.2024
Cashier/Pharmacy Customer Service
Walgreens
09.2020 - 11.2021
Customer Service advocate/ Line Cook/ Trainer
Voodoo Donuts
01.2018 - 07.2020
Diploma -
Dr. Phillips High School
Associate of Arts - Paramedicine
Valencia College