Andrea Williams
Las Vegas,NV
Summary
Passionate, engaging, and attentive customer success specialist trained in conflict resolution and communication. Seeking to leverage interpersonal skills and secure a career opportunity to fully utilize my training and knowledge while making a significant contribution to the success of the company.
Overview
35
35
years of professional experience
Work History
CASE CONSULTANT
MORGAN & MORGAN ATTORNEYS AT LAW
03.2020 - Current
- Take inbound calls from prospective clients, ask a series of questions designed by the attorneys to compile data, and then use this data to determine the best next course of action for that client.
- Being empathetic to a potential client’s trauma to establish their need. Reaching out and checking in on clients who have not signed a retainer agreement and aid with electronic signing. Work with team leads and management staff in creating strategic plans to create a more cohesive environment remotely.
ROOM RESERVATIONS SALES AGENT
MGM RESORTS INTERNATIONAL
07.1996 - 11.2017
- Commissioned room sales representative. Responsible for making room, show and dinner reservations for guests prior to their arrival. Excellent at anticipating customer needs. Accurately entering and retrieving data using a computer with various software. Reading, understanding, explaining, and interpreting policies, procedures, rules and regulations regarding the specific property. Performing arithmetic calculations and collecting payment for reservations and or show tickets. Trained new hires on complicated reservation systems. Effectively resolve customer complaints. Proficiency in the safe operation of office equipment including computers, fax machines, printers, and calculators and Microsoft products.
CUSTOMER SERVICE REPRESENTATIVE
CITIBANK OF NEVADA
01.1991 - 01.1996
- Assisted customers in all aspects of account maintenance. Worked in telephone, retention, and correspondence services. Trained new personnel and designed various employee motivational programs. Prevented over one hundred cases of fraud. Participated in payment investigations. Participated in establishing and maintaining new market test groups, such as price protection and visa referral.
Education
State of Nevada Insurance License - Life/Health/Accident
06.2022
Masters Business Administration - undefined
University of Phoenix
11.2009
Bachelor of Science - Business Management
University of Phoenix
02.2008
Skills
- Strong communication skills, both written and verbal
- Strong clerical skills combined with the ability to multitask
- 10 key by touch
- Type 45 wpm
- Experienced with accepting all forms of payment
- Documentation proficiency
ACTIVITIES
I am an avid reader. I have also written a book titled “Open Windows” which I self-published on Amazon and quite proud of my five-star reviews. I love living in Las Vegas and attending the many events that happen in our community. I am a Raiders fan and love attending the games here in my back yard.
Timeline
CASE CONSULTANT
MORGAN & MORGAN ATTORNEYS AT LAW
03.2020 - Current
ROOM RESERVATIONS SALES AGENT
MGM RESORTS INTERNATIONAL
07.1996 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
CITIBANK OF NEVADA
01.1991 - 01.1996
Masters Business Administration - undefined
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix