Felicia Kerns
Las Vegas,NV
Summary
Dedicated professional with over 7 years of experience in client management, specializing in accurate record-keeping and appointment coordination. Demonstrated ability to maintain confidentiality while effectively communicating with clients. Background in education as an academic tutor enhances adaptability to diverse client needs. Focused on creating a professional environment that prioritizes client satisfaction and engagement.
Overview
11
11
years of professional experience
Work History
Case Consultant
Morgan & Morgan Law Firm
Las Vegas, Nevada
01.2026 - Current
- Consulted potential clients to evaluate firm capabilities and identify tailored solutions.
- Accurately input personal and sensitive information into systems.
- Resolved client issues to enhance satisfaction and build trust.
- Collected and analyzed data on potential client cases to support informed decision-making.
Massage Therapist
Self Employed Contractor
Las Vegas, NV
06.2018 - Current
- Managed financial records, including time and mileage logs, earnings spreadsheets, payment receipts, account ledgers, and bank deposits.
- Coordinated client appointments while managing confidential paperwork and private information.
- Designed and executed massage therapy sessions based on health assessments and desired client outcomes.
- Maintained clean equipment and organized supply inventory.
Academic Tutor
Catapult Learning
Las Vegas, NV
10.2018 - 06.2020
- Developed daily lesson plans for math and English instruction to enhance student engagement.
- Monitored student progress to identify areas for improvement and success.
- Conducted meetings with parents to discuss students' strengths and weaknesses.
- Fostered positive relationships with school staff and teachers to promote collaboration.
Homemaker
Stay At Home Mom/Wife
Las Vegas, NV
08.2016 - 09.2018
- Managed family appointments
- Maintained and organized household supplies
- Coordinated family finances
- Provided 24hour care for newborn twins
- Planned and cooked meals
- Cleaned and sanitized all home environments
Data Entry Clerk - Seasonal
Iron Mountain Data Center
Las Vegas, NV
08.2015 - 07.2016
- Input large workloads of data from physical files into company inventory system
- Investigated and resolved discrepancies in label and/or location accuracy
- Maitained accuracy and time management goals
Education
Massage Therapy -
Dahan Institute of Massage Therapy
Las Vegas, NV09-2000
High School Diploma -
Cheyenne High School
Las Vegas, NV06-1994
Skills
- Time Management
- Writing Skills
- Phone Etiquette
- Communication Skills
- Customer Service
- Typing 65wpm
- Organizational Skills
Timeline
Case Consultant
Morgan & Morgan Law Firm
01.2026 - Current
Academic Tutor
Catapult Learning
10.2018 - 06.2020
Massage Therapist
Self Employed Contractor
06.2018 - Current
Homemaker
Stay At Home Mom/Wife
08.2016 - 09.2018
Data Entry Clerk - Seasonal
Iron Mountain Data Center
08.2015 - 07.2016
Massage Therapy -
Dahan Institute of Massage Therapy
High School Diploma -
Cheyenne High School