Raechel Whetstone
Las Vegas,NV
Summary
Detail-oriented case management professional with a proven ability to enhance customer satisfaction and resolve complex issues efficiently. Demonstrated success in managing high-volume cases while analyzing data for actionable insights. Skilled in leveraging AI and digital tools, including Salesforce and Microsoft Office, to optimize performance and improve operational efficiency. Committed to driving results through innovative solutions and maintaining strong client relationships.
Overview
8
8
years of professional experience
Work History
Case Consultant
Morgan and Morgan
Las Vegas, USA
11.2023 - Current
- Create and maintain accurate documentation using legal processes and case procedures, ensuring clarity and compliance with organizational standards
- Participated in the pilot program for an AI-based solution to improve customer service and employee efficiency, presenting key findings to leadership
- Collaborate with cross-functional teams, ensuring effective communication, accurate data inputs, and timely updates
- Track and document project timelines and milestones, ensuring tasks are completed in a timely manner customer needs are met
- Provide exceptional client service by consulting with clients, explaining complex processes, and ensuring all legal documentation is completed accurately
Advanced AI Data Trainer
Invisible Technologies
11.2023 - Current
- Worked with AI-generated content and provided feedback to enhance data-driven solutions, contributing to continuous product optimization
- Ensured that content aligned with company guidelines, offering proactive suggestions and insights for improvements to meet customer expectations
- Managed complex tasks with a high degree of detail, ensuring timely project completion while maintaining strong collaboration with internal teams.ensuring accurate and clear outputs that meet organizational standards
Office Manager
Total Investments
Waipahu, USA
01.2017 - 10.2022
- Managed client communications, ensuring document accuracy, quality, and regulatory compliance
- Coordinated the owner's calendar, appointments, meetings, and travel, prioritizing critical tasks
- Streamlined office operations, handling administrative duties such as invoicing, file management, and correspondence
- Supported the owner with project management, document preparation, and daily business operations
Education
B.A. - History, Criminology, Legal Studies
Morehead State University
Morehead, KY05.2009
Skills
- Time Management
- Critical Thinking
- Ability to work independently and as part of a team
- Customer Service and Support
- Quick Learner & Adaptable
- Remote Collaboration & Communication
- Skilled in Microsoft Office
- Task prioritization
- Skilled in Salesforce
- Skilled in AI tools
- Documentation management
Timeline
Case Consultant
Morgan and Morgan
11.2023 - Current
Advanced AI Data Trainer
Invisible Technologies
11.2023 - Current
Office Manager
Total Investments
01.2017 - 10.2022
B.A. - History, Criminology, Legal Studies
Morehead State University
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