Julia Otero
Las Vegas
Summary
Dynamic and dependable professional with a proven track record at Paris Baguette, excelling in cleanliness and effective multi-tasking. Recognized for enhancing customer satisfaction through high-quality sandwich preparation and waste reduction techniques. Adept at task delegation and fostering teamwork, ensuring optimal performance during peak hours.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Case Consultant
Morgan & Morgan Law Firm
Las Vegas
12.2025 - Current
- Assist potential clients with consultations
- Multi-Task
- Assist current clients with reaching their case staff
- Assist potential clients with signing up with our firm, including answering any legal questions they may have
- Building rapport with clients through said consultations
- Managed client inquiries and provided timely responses to concerns.
- Educated clients on their rights and available legal options.
- Facilitated referrals from one provider or agency to another as needed in order to access additional resources or expertise that may not be available within the organization.
- Assisted clients in understanding the implications of their diagnosis by providing information about available resources, community services, entitlements and legal rights.
Sandwich Maker
Paris Baguette
04.2025 - 06.2025
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
Shift Supervisor
CVS Pharmacy
06.2022 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
At Home Caregiver
ADL Senior Care
06.2021 - 04.2022
- Conducted ongoing assessments of clients'' needs, adjusting care plans as necessary to maintain a high level of personalized support.
- Assisted clients with daily living activities such as bathing, dressing, toileting, and transferring for improved comfort and independence.
- Strengthened client-coping abilities through emotional support during challenging life transitions or chronic illness periods.
- Coordinated respite care for families needing temporary relief from full-time caregiving duties without compromising client wellbeing.
- Managed medication schedules and administration, ensuring accurate dosages and timely intake for optimal health outcomes.
Cashier
Dollar Tree
08.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Liberty High School
Bethlehem, PASkills
- Cleanliness
- Effective multi-tasking
- Safe food handling
- Cash handling
- Cash register operation
- Waste reduction
- Task delegation
- Product presentation
- Cleaning and organization
- Dependable and honest
- Customer relationship management
- Legal consultation
- Client education
- Time management
- Problem solving
- Attention to detail
- Rapport building
- Caring and empathetic
- Time management abilities
Timeline
Case Consultant
Morgan & Morgan Law Firm
12.2025 - Current
Sandwich Maker
Paris Baguette
04.2025 - 06.2025
Shift Supervisor
CVS Pharmacy
06.2022 - 10.2024
At Home Caregiver
ADL Senior Care
06.2021 - 04.2022
Cashier
Dollar Tree
08.2020 - 01.2021
Liberty High School