Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kasyn Givens

Ocoee,FL

Summary

A creative professional with a comprehensive understanding of writing processes and acutely aware of proactive editing techniques. Executes professionalism in most stressful situations and maintains accuracy, professionalism and supportive productivity while meeting deadlines.

Overview

2
2
years of professional experience

Work History

Case Consultant

Morgan & Morgan
04.2023 - Current
  • Deliver outstanding service to clients to maintain and extend relationship in call center environment.
  • Communicate effectively to ensure that client's needs are met.
  • Consistently top 5% producer in retaining new clients.
  • Identify issues, analyze information and provide solutions to problems

Service Team Coordinator

Universal Studios
07.2022 - 04.2023
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with customer service to handle escalated customer issues with 95% success rate.
  • Collaborated with the team to ensure that guests were provided a safe and fun experience.
  • Maintained central calendars and shift scheduling to meet important deadlines.

Freelance Writer

VoxPopuli
07.2022 - 01.2023
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Brainstormed ideas to create useful content.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Managed competing deadlines with efficiency 100% of time.

Contributing Reporter

Knightly News
09.2021 - 04.2022
  • Shot and edited VOSOT's, VO's and packages for daily webcasts
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Anchored, produced and assistant produced newscasts and webcasts
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.

Contributing Reporter

Nicholson Student Media
02.2021 - 04.2022
  • Utilized social media to promote stories and build audience.
  • Developed story on record-breaking track star
  • Wrote story about new event to celebrate Transgender week of visibility
  • Worked on multimedia story covering art students during pandemic

Social Media Team Member

Centric Magazine
08.2021 - 12.2021
  • Conducted daily updates to social media profiles to boost company online presence.
  • Increased customer engagement 30% through social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.

Education

Bachelor of Arts - Electronic Journalism, Minor in Theater

University of Central Florida
Orlando, FL
05.2022

Skills

  • Proficient in editing in iMovie and Adobe Premiere Pro
  • Social media & digital marketing
  • Experienced in Rundown Creator and Blox CMS
  • Adept with Microsoft Office
  • Ability to manage multiple tasks simultaneously
  • Copywriting & visual storytelling
  • Content optimization & marketing strategies
  • Adaptability and flexibility
  • Excellent interpersonal communication

Affiliations

  • National Council of Negro Women
  • Society of Professional Journalists
  • National Association of Black Journalists

Timeline

Case Consultant

Morgan & Morgan
04.2023 - Current

Service Team Coordinator

Universal Studios
07.2022 - 04.2023

Freelance Writer

VoxPopuli
07.2022 - 01.2023

Contributing Reporter

Knightly News
09.2021 - 04.2022

Social Media Team Member

Centric Magazine
08.2021 - 12.2021

Contributing Reporter

Nicholson Student Media
02.2021 - 04.2022

Bachelor of Arts - Electronic Journalism, Minor in Theater

University of Central Florida

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Kasyn Givens