Aliza Zuniga

Amazon

Goodyear, AZ

05.2023 - Current

Assisted with the creation of process documentation and training materials.
Provided guidance to team members on best practices for processes.
Created process maps to identify improvement opportunities.
Analyzed data to identify trends in customer service issues.
Identified areas of process improvement and recommended solutions.
Collaborated with stakeholders to develop new processes and procedures.
Documented changes made during the implementation phase of projects.
Performed root cause analysis on production issues and identified corrective actions.
Developed strategies for streamlining operations through optimized processes.
Monitored progress of workflows against established timelines and deadlines.
Maintained records of all changes made throughout the development lifecycle.
Ensured that all documents related to process activities were up-to-date.
Communicated effectively with staff at all levels regarding process updates.
Preserved safe work environment by maintaining clean workstations and pallet area.
Examined packages and goods for damage and notified vendors of replacement needs.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Used pallet jacks to move items to and from warehouse locations.
Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.