Alizabeth Lugo
Lynchburg,VA
Summary
Talented kitchen leader offer over 11+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
11
11
years of professional experience
Work History
Stocker
Walmart
05.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Consistently lifted materials weighing as much as 50+ pounds.
Master Grill Operator
Waffle House
08.2012 - 03.2023
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Monitored line efficiency and implemented improvements for increased productivity.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Distributed food to team members with efficiency in high-volume environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Made sure everything went smooth throughout the shift.
Deli Associate
Walmart
01.2021 - 10.2021
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Lead Stocker
Roses
03.2020 - 12.2020
- Coordinated assignments to keep workspaces clean and organized.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Inspected merchandise for quality, variety and safety against specifications.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
Servers Assistant
Olive Garden
01.2020 - 03.2020
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Grill Operator/ Server
Huddle House
05.2014 - 12.2018
- Oversaw care and maintenance of kitchen equipment.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Cleaned and maintained kitchen equipment regularly.
- Monitored line efficiency and implemented improvements for increased productivity.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree - Culinary
Lenoir Community College
Kinston, NCHigh School Diploma -
South Lenoir High School
Deep Run, NC06.2010
Skills
- Continuous Improvements
- Money Transfers
- Daily Cash Management
- Sales Expertise
- Plates Presentation
- Order Accuracy
- Safe Food Handling
- Portion Control
- Customer Experience
Timeline
Stocker
Walmart
05.2022 - Current
Deli Associate
Walmart
01.2021 - 10.2021
Lead Stocker
Roses
03.2020 - 12.2020
Servers Assistant
Olive Garden
01.2020 - 03.2020
Grill Operator/ Server
Huddle House
05.2014 - 12.2018
Master Grill Operator
Waffle House
08.2012 - 03.2023
No Degree - Culinary
Lenoir Community College
High School Diploma -
South Lenoir High School