Alizae Cisneros
Austin
Summary
Motivated and empathetic customer service professional with a proven track record of delivering high-quality support and ensuring customer satisfaction. Skilled in resolving inquiries, managing high-volume interactions, and turning challenging situations into positive outcomes. Experienced in fostering customer loyalty through clear communication, problem-solving, and personalized service. Able to handle customer complaints with patience, professionalism, and efficiency, consistently contributing to organizational success and customer retention.
Overview
5
5
years of professional experience
Work History
Cashier
Austin Convention Center
09.2024 - Current
- Accepting cash, credit cards, or other forms of payment from customers entering or exiting a parking lot.
- Providing customers with a ticket , recording their parking time.
- Worked flexible schedule and extra shifts to meet business needs.
- Accurately counting and managing cash received, balancing drawer at the end of shift.
- Answering customer questions about parking rates,directions, and assisting with vehicle retrieval.
Senior Living Receptionist
The Continental Retirement Community
09.2023 - 09.2024
- Greet visitors, residents, and families with a welcoming and professional demeanor.
- Answer incoming calls, provide information about the facility, and direct calls to the appropriate departments.
- Assist visitors with check-in and check-out procedures, ensuring proper visitor logs and security protocols are followed.
- Perform general clerical duties, including filing, data entry, and maintaining resident records.
- Coordinate appointments for residents, including transportation or scheduling medical appointments.
- Handle incoming and outgoing mail, packages, and deliveries.
- Monitor and manage the sign-in and sign-out process for all visitors, vendors, and contractors to ensure security and safety protocols are followed.
- Communicate with staff regarding any changes in scheduling, maintenance requests, or resident concerns.
Front Line Cashier/Customer Service Agent Assistant
Sam's Club
02.2020 - 07.2022
- ● Entrance duty making sure members have their membership card
- Scanning and cashing out customers when ready to purchase/ Self checkout
- Exit duty , scanning receipts before members leave the store.
- Maintaining a positive attitude by smiling,greeting and thanking customers
- Providing exceptional customer service to members across the club as needed, answering questions.
- Customer Service Center
- Answer questions or requests typically by phone but also interact with customers face to face.
- Update customer information via phone and in person
- ssue membership cards and credit card payments, and applications.
Education
High School Diploma -
Garza Independence High School
1600 Chicon St, Austin, TX 7870207-2022
Skills
- Fully bilingual in Spanish and English
- Works effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Capable of multitasking
- Possesses strong communication and organizational skills with attention to detail
- Able to work a flexible schedule to support business needs
- Possesses excellent customer service skills
- Self motivated and dependable – able to work independently without supervision
- Highly imaginative and creative, offering innovative and practical solutions
- Efficient and courteous
- Responsible Communication
- Data entry
- MS Office (Word, Excel, Outlook, and Powerpoint)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
- Typing speed 60
- Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Austin Convention Center
09.2024 - Current
Senior Living Receptionist
The Continental Retirement Community
09.2023 - 09.2024
Front Line Cashier/Customer Service Agent Assistant
Sam's Club
02.2020 - 07.2022
High School Diploma -
Garza Independence High School
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