JAYSIRI L. KASTNER
Las Vegas,NV
Summary
Detail-oriented customer service professional with over 10 years of experience in cash handling and casino operations. Maintains accuracy while processing diverse financial transactions and providing courteous service in high-pressure environments. Bilingual in English and Spanish, demonstrating strong mathematical and organizational skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cage Cashier
South Point Hotel Las Vegas
Las Vegas, NV
06.2017 - Current
- Process casino financial transactions, including cashing casino chips, slot tickets, checks, cash-out vouchers, pit fills, credits, markers, and front money transactions.
- Provide courteous, professional customer service while responding to guest questions and accurately communicating transaction information.
- Count, verify, and deposit cash, chips, and negotiable documents while maintaining a high level of accuracy.
- Balance daily transactions and maintain accurate records and transaction logs.
- Follow Title 31 requirements, Nevada Gaming Control Board regulations, and company policies and procedures.
- Operate cage equipment, kiosks, and other transaction systems efficiently and accurately.
- Use Microsoft Word and Excel for record-keeping and administrative tasks.
- Secure company assets and properly document recordable transactions.
- Assist fellow cashiers and other departments with completing transactions accurately and efficiently.
- Maintain confidentiality, attention to detail, and professionalism when handling sensitive financial transactions.
Barista
Seattles Best Coffee
South Point Hotel Las Vegas, NV
01.2016 - 06.2017
- Delivered friendly, efficient customer service in high-volume hospitality environment, enhancing overall customer experience.
- Maintained product quality and customer satisfaction during peak hours by effectively managing workflow and prioritizing tasks.
- Prepared and served coffee, espresso, tea, specialty beverages, smoothies, and other menu items according to company recipes and quality standards.
- Prepared espresso beverages including lattes, cappuccinos, americanos, and mochas.
- Operated espresso machines, coffee brewers, grinders, blenders, registers, and other beverage equipment.
- Accurately processed cash, credit/debit, and other customer payments.
- Monitored inventory levels and communicated supply needs to management, ensuring continuous availability of products.
- Monitored product freshness and properly stored food and beverage ingredients.
- Assisted with opening and closing procedures, including equipment setup and cleaning.
- Followed food-safety, sanitation, workplace safety, and company procedures.
- Collaborated with coworkers to ensure smooth café operations with café and food-service duties.
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Cash Handling & Money Management
- Transaction Processing
- Record Keeping & Documentation
- Microsoft Word & Excel
- Strong Mathematical Skills
- Attention to Detail
- Accuracy & Accountability
- Customer Service
- Guest Relations
- Confidentiality & Asset Security
- Problem Solving
- Teamwork & Collaboration
- Fast-Paced Work Environments
- English & Spanish Fully Bilingual
Certification
Nevada Gaming License
Timeline
Cage Cashier
South Point Hotel Las Vegas
06.2017 - Current
Barista
Seattles Best Coffee
01.2016 - 06.2017
High School Diploma -
Valley High School