Alizae Gibson
Galveston,TX
Summary
Positive and compassionate individual, adept at creating supportive environments for patient care. Understanding of healthcare protocols blends seamlessly with strong organizational and communication skills. Committed to making meaningful impact on patient health and wellbeing.
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
UTMB Health
05.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Patient Service Specialist
UTMB Health
10.2022 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Billing Coder
Brazos Urgent Care
07.2021 - 10.2022
- Updated patient financial information to guarantee accuracy.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Maintained patient confidentiality by adhering to HIPAA guidelines during record review and billing processes.
- Provided exceptional customer service when resolving billing inquiries from patients and insurance carriers.
- Increased accuracy of claims submissions with thorough understanding of ICD-10, CPT, and HCPCS coding systems.
Education
Associate of Science - Medical Insurance Billing
Florida Career College
70 Fm 1960 Rd 11.2021
High School Diploma -
Upward Hope Academy
3305 Church St09.2017
Skills
- Healthcare Systems Knowledge
- Medical Terminology
- Patient Registration
- Medical Billing
- Medical insurance
- CPR certification
- Basic life support
- Vital signs monitoring
- Patient services
Certification
- BLS, UTMB - 05/25/24-05/25/2026
- HIPPA
- OSHA
- Medical Billing & Coding
Timeline
Patient Service Specialist
UTMB Health
05.2023 - Current
Patient Service Specialist
UTMB Health
10.2022 - 05.2023
Medical Billing Coder
Brazos Urgent Care
07.2021 - 10.2022
Associate of Science - Medical Insurance Billing
Florida Career College
High School Diploma -
Upward Hope Academy