Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Coxworth

Oakdale,MN

Summary

Adept at enhancing patient satisfaction and loyalty, my tenure at Gundersen Health System showcased my ability to maintain HIPAA compliance and thoroughly learn healthcare systems, including Epic. Demonstrated professionalism in resolving complaints and fostering clear communication, I significantly contributed to operational excellence at S & A Petroleum, underscoring my customer service and multitasking skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Gundersen Health System
08.2024 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Resolved customer complaints using established follow-up procedures.

Assistant Manager

S & A Petroleum
04.2016 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Houston High School
Houston, MN
05.2019

Skills

    Appointment Scheduling

    Patient confidentiality

    Healthcare Systems Knowledge

    Professionalism and Ethics

    Medical Terminology

    HIPAA Compliance

    Customer Service

    Multitasking and Organization

    Patient check-in

    Epic Systems

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Patient Service Specialist

Gundersen Health System
08.2024 - Current

Assistant Manager

S & A Petroleum
04.2016 - 08.2024

High School Diploma -

Houston High School

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Caitlin Coxworth