Summary
Overview
Work History
Education
Skills
Timeline
Generic
Octavia King

Octavia King

Sandusky,OH

Summary

Dedicated and punctual employee with a positive attitude, seeking employment options where good customer service and a flexible approach can make a difference. Experienced in administrative tasks and customer service, adept at coordinating communications, referrals, and policy enforcement for smooth healthcare services. Skilled in finding balanced solutions and resolving conflicts.

Overview

16
16
years of professional experience
11
11

Professional Office experience

Work History

Patient Service Specialist

Cleveland Clinic
07.2022 - Current
  • Greeted patients upon arrival and verified patient information.
  • Provided assistance with completing paperwork, such as insurance forms and medical history.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Verified patient coverage prior to appointment scheduling.
  • Collected co-pays at time of visit according to office policy.
  • Ensured all required documentation was completed accurately before submitting claims.
  • Responded to patient inquiries regarding account status.
  • Prepared daily deposits for processing and reconciled accounts receivable.
  • Maintained strict confidentiality when dealing with sensitive information.
  • Assisted in resolving billing disputes between providers and insurance companies and patients.
  • Reviewed outstanding balances on accounts regularly to ensure accuracy.
  • Created weekly reports summarizing activity within the department.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.

Consumer Title Processor

Huntington National Bank
08.2019 - 07.2020
  • Ensured client satisfaction through effective phone and email interactions.
  • Developed customer relationships and ensured satisfaction with services.
  • Conducted primary and secondary research to identify relevant information for project development.
  • Gathered data from various sources, including online databases, libraries, and interviews with experts.
  • Performed literature reviews to ensure accuracy of results.
  • Collaborated with other researchers in developing study designs, methods, and tools for data collection.
  • Composed technical documents such as journal articles, conference presentations, posters, and book chapters related to ongoing research initiatives.
  • Prepared and maintained daily production reports, lease operating expense tracking sheets, and other pertinent documents.
  • Inspected lease sites for safety compliance and environmental regulations.
  • Coordinated with third-party service providers for troubleshooting activities at the wellsite.
  • Maintained accurate records of all operational activities performed on each well site.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Analyzed client data and identified opportunities for growth.
  • Resolved customer complaints in a timely manner.

Patient Service Specialist

Ohio Surgery Center
11.2016 - 07.2019
  • Greeted patients upon arrival and verified patient information.
  • Facilitated the paperwork process for insurance and medical history forms.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Assisted with the collection of specimens for laboratory testing.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Collected co-pays at time of visit according to office policy.
  • Reviewed medical records to ensure accuracy and completeness.
  • Collected, filed, scanned, and retrieved confidential patient information.
  • Analyzed data for trends in healthcare utilization and costs.
  • Identified discrepancies between paper and electronic records.
  • Maintained accurate documentation of all activities related to medical records.
  • Compiled statistical reports on patient care and services provided by physicians or other health professionals.
  • Conducted quality assurance audits of medical records for compliance with state regulations.
  • Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
  • Created summaries of clinical visits utilizing standard templates as necessary.
  • Ensured that all required forms were completed accurately and completely prior to storage or release.
  • Adhered to HIPAA guidelines when handling protected health information.
  • Assisted with chart preparation for upcoming appointments or surgeries.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Maintained confidentiality of sensitive information entered into the system.
  • Operated various office equipment such as scanners, printers. when required.
  • Compiled reports based on gathered information.

Education

Certificate of Administration - Medical Administration And Medical Billing

Ultimate Medical Academy
Tampa, FL
06-2015

High School Diploma -

Sandusky High School
Sandusky, OH
05-2011

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ

Skills

  • Work Quality Evaluation
  • Customer Service
  • Training Coordination
  • Registration and Admissions
  • HIPAA Compliance
  • Insurance Verification
  • Appointment Scheduling
  • Scheduling Diagnostic Procedures
  • Registration management
  • Problem-Solving
  • Multitasking and Organization
  • Financial Procedures Adherence
  • Pre-Admission Requests
  • Insurance company knowledgeable
  • Patient Education
  • Post-Discharge Care Coordination
  • Quality Assurance
  • Verbal and Written Communication
  • Eligibility Determination
  • Fee Collection
  • Money Handling
  • Phone and Email Etiquette
  • EMR Updating
  • Relationship Building
  • Call Screening
  • Medical Terminology
  • Insurance Billing
  • Referral Coordination
  • Friendly and Outgoing
  • EMR
  • Team Leadership
  • Information Collection
  • Flexible Schedule
  • Regulatory Compliance
  • Process Improvement
  • Payment Processing
  • Team Collaboration
  • Appointment scheduling
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics
  • Cross-cultural sensitivity
  • Healthcare systems
  • Medical terminology
  • HIPAA compliance
  • Customer service
  • Patient registration
  • Conflict resolution
  • Regulatory compliance
  • Medical billing
  • Eligibility determination
  • Language fluency
  • Resource allocation
  • Patient education
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Customer follow-up
  • Verbal and written communication
  • Money handling
  • Patient check-in
  • Registration and admissions
  • Electronic health records
  • Relationship building
  • Phone and email etiquette
  • Flexible schedule
  • Data entry
  • Policy understanding
  • Insurance billing
  • Payment processing
  • Quality assurance
  • Training coordination
  • Information collection
  • Intake assessment
  • Records maintenance
  • Process improvement
  • Pre-admission requests
  • Paging systems
  • Work quality evaluation
  • Scheduling diagnostic procedures
  • System updating
  • Financial procedures adherence
  • Medical coding
  • Statistical data management
  • Call screening
  • Fee collection
  • EMR updating
  • Post-discharge care coordination
  • Referral coordination
  • Formularies
  • Admitting coordination
  • Patient identity verification
  • Insurance company billing
  • Complaint processing
  • Calm and effective under pressure
  • Administrative and office support
  • Punctual and hardworking
  • Patient documentation
  • Records management
  • Risk management
  • Payment collection
  • Sterilization procedures
  • Caring and empathetic
  • Insurance forms processing
  • Outbound calling
  • Patient intake
  • Medical services administration
  • Bookkeeping support
  • Explaining policy and procedures
  • Document filing

Timeline

Patient Service Specialist

Cleveland Clinic
07.2022 - Current

Consumer Title Processor

Huntington National Bank
08.2019 - 07.2020

Patient Service Specialist

Ohio Surgery Center
11.2016 - 07.2019

Certificate of Administration - Medical Administration And Medical Billing

Ultimate Medical Academy

High School Diploma -

Sandusky High School

Bachelor of Science - Social Work

University of Phoenix

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