Alizah Gauna
Kyle,Texas
Summary
Dedicated Crew Leader lends over [2] years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows.
Overview
2
2
years of professional experience
Work History
Crew Leader
Sonic
Buda, Texas
11.2021 - Current
- Trained new hires on job duties, safety protocols, and company policies.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Mentored newly hired crew members to prepare each for job roles.
- Established and maintained professional working relationships with employees.
- Inspected cleanliness, organization and safety of job sites before or after every shift.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Controlled traffic passing near, in or around work zones.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2022
Skills
- Employee Management
- Crew Management
- New Hire Training
- Professional Appearance
- Proactive Problem Solving
- Verbal and written communication
- Teamwork and Collaboration
Accomplishments
- Became a Crew Leader with 2+ years of work experience.
Languages
Spanish
Elementary
Church
- I'm involved in multiple things such as Nursery for kids, Children's church for Ages 6-11, Concession which involves money handling and customer service skills.
References
References available upon request.
Timeline
Crew Leader
Sonic
11.2021 - Current
High School Diploma -
Penn Foster Career School