Alizah Mensah
Aubrey,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Qdoba
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Back of House Team Member
Freddys Frozen Custard And Steakburger
06.2023 - 11.2023
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
- Participated in regular menu updates, providing input on recipe adjustments based on feedback from customers and fellow team members.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
Team Leader
DJs Shaved Ice
06.2021 - 10.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
High School Diploma -
Ray Braswell Highschool
Little Elm, TX05.2024
Skills
- POS Systems
- Customer Service
- Drawer Balancing
- Payment Processing
- Cash Register Operation
- Payment Collection
- Customer Assistance
- Cash Handling
- Product Restocking
- Product Recommendations
- Order Taking
- Refund Handling
- Merchandise Restocking
- Order Packaging
- Complex Problem-Solving
Certification
ServeSafe Food handler Certification
Servesafe Managers Certification
Timeline
Cashier
Qdoba
12.2023 - Current
Back of House Team Member
Freddys Frozen Custard And Steakburger
06.2023 - 11.2023
Team Leader
DJs Shaved Ice
06.2021 - 10.2023
High School Diploma -
Ray Braswell Highschool