Alizay Smith
Columbus,OH
Summary
Results-oriented professional with over 5 years in leadership, retail operations, and administrative support. Expertise in effective communication, issue resolution, record management, and operational support. Capable of multitasking and problem-solving in fast-paced environments. Seeking remote opportunities in customer service, administrative support, scheduling, or call center roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Lead / Manager
Home2 Suites by Hilton & Hilton Garden Inn
Columbus, USA
08.2022 - Current
- Supervise daily kitchen operations and ensure high-quality food preparation and service.
- Maintain health, safety, and sanitation standards.
- Train and support team members on procedures and performance expectations.
- Maintain accurate inventory and operational records.
- Coordinate daily operations while ensuring high standards of service and guest satisfaction.
Restaurant Manager
McDonald's
Columbus, USA
04.2022 - 03.2023
- Managed overnight operations, including staffing, customer service, and quality control.
- Managed employee schedules and daily operations.
- Maintained accurate records and reports.
- Handled customer concerns and resolved service issues.
- Trained and supported team members.
- Worked in a fast-paced environment while maintaining high customer satisfaction.
Home Care Health Aide
Pure Health Care
Columbus, USA
06.2021 - 07.2022
- Provided personal care and companionship to elderly and disabled clients.
- Assisted with bathing, grooming, and daily living activities.
- Maintained detailed client records and documentation.
- Communicated regularly with clients, families, and healthcare staff.
- Demonstrated strong attention to detail and confidentiality.
Assistant Teacher
Advantage Early Learning Academy
Columbus, USA
04.2021 - 12.2021
- Supported classroom teachers and provided one-on-one care for children.
- Assisted with lesson preparation, cleanup, and supervision during activities.
- Supervised children during classroom and outdoor activities.
- Organized classroom materials and maintained a clean environment.
- Collaborated with parents to discuss student progress and needs.
- Documented student observations and contributed to assessments.
Retail Store Manager
Family Dollar
Marietta, USA
03.2020 - 01.2021
- Implemented promotional displays to drive sales and improve product visibility.
- Controlled inventory levels and organized stock to enhance store layout.
- Scheduled employee shifts and ensured adequate staffing for busy periods.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Monitored financial transactions to uphold cash handling procedures accurately.
Education
High School Diploma -
Osborne High School
Marietta, GA03-2020
Skills
- Inventory management
- Quality control processes
- Customer service excellence
- Complaint handling expertise
- Team training and development
- Troubleshooting and problem-solving
- Time management strategies
- Multitasking and organization
- Attention to detail
- Effective communication skills
- Written communication
- Conflict resolution techniques
- Empathy and understanding
- Data entry
- Typing speed 30 WPM
- Food safety standards
Certification
- food handler certification
- person in charge certification
Technical Skills
- Zoom
- Microsoft word
- Google Docs
- Internet Research
Timeline
Kitchen Lead / Manager
Home2 Suites by Hilton & Hilton Garden Inn
08.2022 - Current
Restaurant Manager
McDonald's
04.2022 - 03.2023
Home Care Health Aide
Pure Health Care
06.2021 - 07.2022
Assistant Teacher
Advantage Early Learning Academy
04.2021 - 12.2021
Retail Store Manager
Family Dollar
03.2020 - 01.2021
High School Diploma -
Osborne High School