Music, Keyboard, Singer
Alize Masood
Client Relations Analyst
Plano,TX
Summary
Experienced Analyst with over two years of experience in managing customer relationships. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Clinical Administrator
Therapy & Beyond
Carrollton, TX
02.2021 - Current
- Managed 70 commercial clients intake and onboarding, verification of specific diagnoses and clinical results.
- Assembled charts for new patients, confirming inclusion of all requested medical history and diagnostic information.
- Verified and reconciled service charges with insurance companies and payment providers.
- Maintained knowledge of standardized medical billing codes, including codes used by Medicare and Medicaid.
- Maintained high-level knowledge of federal and TX regulations on patient privacy.
- Prepared customer data surveys, detailing care outcomes, billing metrics and other factors.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all clients
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Behavior Technician
Therapy & Beyond
Dallas, TX
07.2020 - 02.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Used ABA software to document patient information, progress notes and treatment plans.
- Developed individual treatment goals based on BCBA programs
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Behavioral Therapist
Comprehensive ABA Consultants
McKinney, TX
12.2019 - 03.2020
- Providing individualized therapy to kids and adolescents on the Spectrum.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Implemented behavioral intervention plans created by clinical supervisors and BCBAs.
Student Intern
Internal Medicine Associates Of West Plano
Plano, TX
06.2019 - 07.2019
- Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Protected confidentiality of all patient care information and treatments to prevent breach of data.
- Disseminated information to correct department, individual or outside location.
- Entered patient insurance, demographic and health information into software and confirmed records.
Intern
Medical Center Plano
Plano, TX
06.2014 - 08.2014
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
- Communicated with clients during business meetings and took detailed notes to transcribe for distribution to entire department.
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
- Managed physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Education
Bachelor of Science - Psychology, Minor in Business
The University of Texas At Dallas
09.2016 - 07.2021
Skills
Customer Experience
Data management
Planning and Coordination
MS Office
Collaboration
Excellent work ethic
Goal Setting
Interests
Mixed Martial Arts, Blackbelt
Certification
Registered Behavior Technician
Timeline
Clinical Administrator
Therapy & Beyond
02.2021 - Current
Registered Behavior Technician
12-2020
Registered Behavior Technician
Therapy & Beyond
07.2020 - 02.2021
Behavioral Therapist
Comprehensive ABA Consultants
12.2019 - 03.2020
Student Intern
Internal Medicine Associates Of West Plano
06.2019 - 07.2019
Bachelor of Science - Psychology, Minor in Business
The University of Texas At Dallas
09.2016 - 07.2021
Intern
Medical Center Plano
06.2014 - 08.2014