Alize Valdez
Bluffdale,UT
Summary
Proven Loan Review Specialist with a track record of enhancing portfolio quality by conducting detailed credit analyses for Discover Card. Skilled in loan structuring and demonstrating exceptional communication, I've effectively collaborated with teams to improve loan resolution strategies, boosting customer satisfaction. My approach is always to prioritize results through analytical thinking and empathy, ensuring both client and company goals are met. I have worked in caregiving and customer service for many years and I enjoy helping others. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level caregiving position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loan Review Specialist
Discover Card
Salt Lake City, UT
09.2022 - 05.2024
- Improved overall portfolio quality by conducting thorough credit analysis and recommending appropriate actions.
- Collaborated with collections and recovery teams, providing insights on borrower credit history to facilitate effective loan resolution strategies.
- Strengthened client relationships with prompt communication and personalized solutions for loan issues.
- Conducted comprehensive audits of loan files, verifying accuracy of documentation and adherence to guidelines.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Elderly Caregiver
Meadowbrook Nursing Home
Salt Lake City, UT
01.2022 - 08.2022
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Customer Service Representative
Sutter Health
Salt Lake City, UT
08.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Elderly Caregiver
Home Instead Senior Care Home
Salt Lake City, UT
01.2021 - 07.2021
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Roots Charter High School
West Valley City, UT05.2021
Skills
- Loan structuring
- Banking knowledge
- Loan Servicing
- Consumer Lending
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Cash Handling
- Customer Relations
- Active Listening and Learning
- Analytical and Critical Thinking
- Goal Setting
- Complaint Handling
- Professionalism
Certification
I do have my food handlers permit along with my CPR certification.
Timeline
Loan Review Specialist
Discover Card
09.2022 - 05.2024
Elderly Caregiver
Meadowbrook Nursing Home
01.2022 - 08.2022
Customer Service Representative
Sutter Health
08.2021 - 01.2022
Elderly Caregiver
Home Instead Senior Care Home
01.2021 - 07.2021
Roots Charter High School