Alizicia Booker
Fort Worth
Summary
Enthusiastic and project-oriented mortgage loan processor offering years experience in reviewing both residential and commercial loans. Strong understanding of legal language and principles, research methods and court pleadings and processes. Demonstrated attention to detail and adherence to confidentiality and ethical requirements. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements. Expertise in SQL, Python, and various system management tools, paired with proactive and solution-oriented approach.
Overview
17
17
years of professional experience
Work History
Systems Analyst I
Lennar Home Mortgage
Dallas, Texas
06.2025 - 04.2026
- Deploy, maintain and troubleshoot core business applications related to Encompass, including application servers, associated hardware, endpoints and databases / Develop, analyze and organize requirement specifications, data mapping, diagrams and flowcharts for developers and testers to follow / Support developers by testing changes and updating where needed / Provide documentation of steps taken in testing of all processes and training as needed / Maintained accurate defect tracking records using issue management tools like JIRA, enhancing overall team productivity / Streamlined bug tracking and reporting using JIRA, enhancing communication between QA and development teams.
Loan Support Analyst
Midland Loan Services
Dallas, Texas
11.2023 - 11.2024
- Review customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to deal structure and/or regulatory compliance requirements / Review transactions and related documents, including collateral and construction requirements / Support work processes to ensure compliance with credit approvals, legal documents and established procedures / Review reports to identify exceptions, monitor quality and ensure compliance / Review and mail customer loan notices / Process loan payoff requests as well as posting payoffs and paid loan files / Complete standard commercial/consumer loan document requests / Validate construction due diligence requirements and monitored construction progress and draw requirements
Senior Loan Processor
Caliber Home Loans
Irving, Texas
11.2019 - 09.2022
- Conducted daily review and follow-up with customers and vendors regarding outstanding items / Gathered and reviewed information in order to obtain final approval / Coordinated the processing of FHA, VA, Jumbo and Conventional loans Managed pipeline of up to 50+ loans / Processed and closed 65% of pipeline monthly with turnaround of under 45 days / Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues / Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times / Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing / Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
Loan Processor
The Money Source
Dallas, Texas
06.2018 - 11.2019
- Main point of contact with borrowers to ensure their complete satisfaction during the loan process / Worked with underwriting and loan officers to assist in saving deals and restructuring loans to minimize cancellation and fallout / Prepped and organized loan documents for underwriters review
Set Up Loan Coordinator
Pacific Union
Dallas, Texas
11.2016 - 06.2018
- Review all loan documents and fees associated to ensure completion and accuracy for purchase review Communicate with Loan Officers regarding loan status Assist with managing income loan submissions from Corporate and Retail branches Ensure initial disclosures and closing documents meet all compliance guidelines Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines. Recommended loan approvals and denials based on customer loan application reviews.
LP Customer Support Instructor
FICS
Dallas, Texas
05.2015 - 11.2016
- Answering customer calls and resolving issues within two hours and logging within two hours into Customer Reporter / Taught training classes and webinars / Updating and preparing training class materials and manuals / Performing onsite consulting when necessary / Testing projects for releases as well as packaging and shipping releases to customers / Updating online help Writing projects when errors are discovered or reported / Notifying Systems Design of Users' Conference survey suggestions from customers / Updating sample report books.
Senior Loan Processor / Underwriter
Capital One
Plano, Texas
12.2012 - 03.2015
- Originations reviewer of all documentation including but not limited to Homeowners insurance, tax transcripts and titles for underwriters approvals / Reviewed DU/LP and RESPA documents, W2 and IRS Tax Transcripts for both wholesale and retail portfolios / Contacted borrowers with updates on mortgage loan as well as additional conditions needed and final approval / Reviewed with borrowers closing and post-closing documents for VA and FHA loans as well as Jumbo loans / Conducted the input of accurate fees into various systems to make sure they were accurate and compliant with company policy for HUD-1 / reviewed paycheck stubs and all other income documents for compliance and qualification for programs offered / Review and calculate various income types including self-employment and SSI to determine DTI (Debt to Income) for a range of mortgage loans including jumbo, modification and FHA loans / Reviewed appraisals for accuracy and prepared a detailed analysis to determine level of risk Review credit reports and insure all HUD requirements met / Analyze and investigate any red flags
Loan Processor / Underwriter
Citi Mortgage
Las Colinas, Texas
10.2009 - 11.2012
- Offer and assist customers with mortgage modification for VA and FHA loans as well as Jumbo loans in both wholesale and retail portfolios / Handled processing and handling of ARM loans on a daily basis / Process applications for mortgage assistance for HAMP, HARP and FDIC programs including contacting and explaining to clients additional info needed and explaining process for modification / Advised clients about approvals and denials and offer options to avoid foreclosure / Underwrite and analyze mortgage applications for modifications / Spoke with realtors to assist in HUD-1 document / Reviewed jumbo loans and assisted with the approvals of said loans / Assisted customers with frequently asked questions regarding short sale and assisted with short sale to prevent foreclosure.
Education
Bachelor of Science - Political Science
Virginia State University
Petersburg, Virginia12-2006
Master of Science - Psychology
University of Phoenix
Tempe, AZ09-2025
Skills
- 10 years experience in mortgage industry / Proficient in lending and underwriting Guidelines (FHA, VA, Jumbo, and Conventional Loans) / Proficient in numerous software programs Including Calyx, Encompass, LPS, Jira and H2O / Detail oriented with strong negotiation and problem solving skills / Excellent written and oral communication skills with great ability to detail and multi-task / Regulatory Compliance Expertise in Legal Proceedings / Correspondence and Legal Forms Drafting / Database design / Application support / End user support
Timeline
Systems Analyst I
Lennar Home Mortgage
06.2025 - 04.2026
Loan Support Analyst
Midland Loan Services
11.2023 - 11.2024
Senior Loan Processor
Caliber Home Loans
11.2019 - 09.2022
Loan Processor
The Money Source
06.2018 - 11.2019
Set Up Loan Coordinator
Pacific Union
11.2016 - 06.2018
LP Customer Support Instructor
FICS
05.2015 - 11.2016
Senior Loan Processor / Underwriter
Capital One
12.2012 - 03.2015
Loan Processor / Underwriter
Citi Mortgage
10.2009 - 11.2012
Bachelor of Science - Political Science
Virginia State University
Master of Science - Psychology
University of Phoenix