Anthony Ottaway
Glenville,North Carolina
Summary
Proven Triple Crown Banker with a track record of enhancing loan origination and processing efficiency at Liberty 1 Lending and Rocket Mortgage. Expert in mortgage products and underwriting processes, coupled with exceptional relationship management skills. Achieved a significant increase in client satisfaction and loan volume growth through strategic market analysis and personalized customer service.
Overview
14
14
years of professional experience
Work History
Triple Crown Banker
Liberty 1 Lending
12.2024 - Current
- Loan Origination:Assessing the borrower's financial situation, including creditworthiness, income, debts, and assets.
Recommending appropriate mortgage products based on the borrower's needs and financial profile.
Guiding clients through the application process, including gathering necessary documents and ensuring accuracy.
- Loan Processing:Reviewing loan applications and documentation to ensure completeness.
Verifying and cross-checking financial information to assess risk and eligibility.
Communicating with clients to collect any missing information and resolving discrepancies.
- Loan Approval:Submitting applications to underwriting teams or systems for final approval.
Collaborating with underwriters to assess loan eligibility, including factors like credit score, down payment, and property value.
Explaining loan terms and conditions to clients once the loan is approved.
- Customer Service:Providing ongoing support to clients throughout the mortgage process.
Offering advice on mortgage rates, terms, and repayment plans.
Helping resolve any issues or concerns that arise during the application or approval process.
- Managing Relationships:Building and maintaining relationships with real estate agents, attorneys, appraisers, and other professionals involved in the loan process.
Staying in touch with clients after loan closure for potential refinancing opportunities or other mortgage-related services.
- Compliance and Documentation:Ensuring that all lending practices comply with relevant federal and state regulations (e.g., Truth in Lending Act, RESPA, etc.).
Keeping accurate records of each loan transaction for auditing and regulatory purposes.
- Marketing and Business Development:Engaging in marketing efforts to attract new clients, including networking, attending industry events, and leveraging social media.
Collaborating with team members to increase loan origination volume.
- Market Research:Staying up to date with changes in the housing market, interest rates, and new mortgage products to offer competitive and relevant advice to clients.
Triple Crown Banker
Rocket Mortgage
02.2011 - 11.2024
- Loan Origination:Assessing the borrower's financial situation, including creditworthiness, income, debts, and assets.
Recommending appropriate mortgage products based on the borrower's needs and financial profile.
Guiding clients through the application process, including gathering necessary documents and ensuring accuracy. - Loan Processing:Reviewing loan applications and documentation to ensure completeness.
Verifying and cross-checking financial information to assess risk and eligibility.
Communicating with clients to collect any missing information and resolving discrepancies. - Loan Approval:Submitting applications to underwriting teams or systems for final approval.
Collaborating with underwriters to assess loan eligibility, including factors like credit score, down payment, and property value.
Explaining loan terms and conditions to clients once the loan is approved. - Customer Service:Providing ongoing support to clients throughout the mortgage process.
Offering advice on mortgage rates, terms, and repayment plans.
Helping resolve any issues or concerns that arise during the application or approval process. - Managing Relationships:Building and maintaining relationships with real estate agents, attorneys, appraisers, and other professionals involved in the loan process.
Staying in touch with clients after loan closure for potential refinancing opportunities or other mortgage-related services. - Compliance and Documentation:Ensuring that all lending practices comply with relevant federal and state regulations (e.g., Truth in Lending Act, RESPA, etc.).
Keeping accurate records of each loan transaction for auditing and regulatory purposes. - Marketing and Business Development:Engaging in marketing efforts to attract new clients, including networking, attending industry events, and leveraging social media.
Collaborating with team members to increase loan origination volume. - Market Research:Staying up to date with changes in the housing market, interest rates, and new mortgage products to offer competitive and relevant advice to clients.
- Improved customer satisfaction by providing personalized banking solutions.
Education
High School Diploma -
Franklin High School
Franklin, NC05-1998
Skills
- 1 Deep Knowledge of Mortgage Products
- Understanding of Loan Types: Expertise in various loan products, including conventional loans, FHA, VA, USDA, jumbo loans, and more specialized offerings like reverse mortgages and adjustable-rate mortgages
- Regulations and Compliance: In-depth knowledge of federal and state regulations (eg, RESPA, TILA, Dodd-Frank Act) as well as the mortgage industry’s compliance standards
- Underwriting Process: Expertise in underwriting standards, creditworthiness, and risk assessment, enabling better decision-making in loan approval
- 2 Financial Acumen
- Financial Analysis: Ability to assess clients' financial health by analyzing income, credit scores, debts, assets, and liabilities to recommend appropriate mortgage products
- Interest Rates and Market Trends: Understanding of macroeconomic factors, interest rate fluctuations, and how they impact both the loan market and borrowers’ decisions
- Loan Structuring: Expertise in structuring loans to meet clients' financial situations and goals, while ensuring profitability and risk management for the lender
- 3 Sales and Networking Skills
- Lead Generation and Prospecting: Strong ability to attract new clients, build relationships with real estate agents, financial planners, attorneys, and other industry professionals
- Sales Strategy: Expertise in designing and executing sales strategies, including cross-selling mortgage products and maintaining a solid pipeline of leads
- Relationship Management: Cultivating long-term relationships with clients, ensuring repeat business, and acquiring referrals through excellent service and trust-building
- 4 Negotiation and Problem-Solving
- Negotiation Skills: Ability to negotiate favorable loan terms for clients while ensuring profitability for the lender
- Problem-Solving: Effectively addressing client concerns and overcoming obstacles during the mortgage process, whether related to credit issues, property appraisals, or underwriting problems
- Customizing Solutions: Tailoring loan options based on individual borrower needs, such as debt consolidation, refinancing options, or investment properties
- 5 Leadership and Team Management
- Mentoring and Coaching: Ability to lead and mentor junior loan officers, brokers, or other team members, fostering a collaborative and high-performance culture
- Operational Efficiency: Managing a team’s performance to ensure loan processing, closing, and disbursement timelines are met
- Strategic Decision-Making: Developing and executing strategies to improve the mortgage process, drive growth, and navigate complex market conditions
- 6 Customer Service and Communication
- Client-Focused Approach: Ensuring clear communication and providing a positive customer experience, guiding clients through every step of the mortgage process
- Clear Communication: Strong written and verbal communication skills to explain complex financial concepts and loan terms to clients, and to negotiate with underwriters or external parties
- Emotional Intelligence: Ability to understand and manage client concerns, demonstrating empathy and problem-solving skills, especially in difficult situations
- 7 Technology Proficiency
- Loan Origination Software (LOS): Proficiency with industry-standard loan origination systems to efficiently process and track loans
- CRM Systems: Familiarity with customer relationship management tools to track leads, interactions, and client history
- Digital Tools and Automation: Familiarity with the latest technology in e-signatures, online mortgage applications, automated underwriting systems, and artificial intelligence (AI) applications that streamline processes
- 8 Marketing and Branding
- Personal Branding: Strong personal brand within the mortgage industry, often including social media presence, content marketing, and networking to increase visibility and trust
- Marketing Strategy: Ability to design and implement marketing campaigns that attract new clients and build loyalty among existing ones, including advertising, email campaigns, and hosting seminars or webinars
- 9 Attention to Detail and Time Management
- Attention to Detail: High level of accuracy in processing loans, reviewing documentation, and ensuring compliance with regulations
- Time Management: Ability to juggle multiple loans and deadlines efficiently, ensuring timely approvals and closings
- 10 Adaptability and Resilience
- Market Adaptability: Ability to adapt to changes in the housing market, economy, and regulatory environment
- Stress Management: The mortgage process can be stressful, so a top-tier mortgage banker needs to remain calm and composed, especially in challenging situations with clients or internal teams
- 11 Ethics and Integrity
- Ethical Decision-Making: Upholding the highest standards of integrity, ensuring fair lending practices, and acting in the best interest of clients
- Trustworthiness: Building and maintaining trust through transparency and honest communication
Accomplishments
2011-2015 Spearheaded the development of the Purchase Loan Division.
2015-2020 Spearheaded the development of Rocket Digital Banking.
2012-2021 Top closing banker. Averaged 30 millions in closed loan volume each year.
2015-Earl Weaver Award Winner-Most referral closings.
2016-Rock Honors Nominee-Most referral closings.
2021-Rock Partner Promotion-A Senior Leadership application program which you must be selected. The highest promotion for a banker at Rocket Mortgage. I had to present business plans and processes to help RKT business plans and operations. I also had to mentor five bankers for the year of 2021. Ensuring they got trained and promoted in their specialty.
2018, 2021,2022-Founders Club Banker.
Timeline
Triple Crown Banker
Liberty 1 Lending
12.2024 - Current
Triple Crown Banker
Rocket Mortgage
02.2011 - 11.2024
High School Diploma -
Franklin High School
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