Aljoria Willis
Arlington ,TX
Summary
Certified Medical Assistant with a proven track record in enhancing patient care quality at Deans Profession Services. Skilled in HIPAA compliance and patient scheduling, I excel in fast-paced environments, ensuring efficient patient assessments and care. Demonstrated expertise in medical terminology and inventory management, contributing to a 20% reduction in patient wait times. I come with the knowledge of ENT, OBGYN, Endocrinology, Urgent Care , and Family Practice.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Deans Profession Services
12.2023 - Current
- Work along side with doctors to ensure the best quality of patient care.
- Work along side with doctors while preforming different surgeries as it pertains to ENT, Endocrinology, and Family Med.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Pharmacy Help Desk Agent
Alorica/ CarelonRX
08.2022 - 12.2023
- Used ticketing systems to manage and process support actions and requests.
- Investigates denied prescriptions, and work with the Doctors , Pharmacist, and Policy Carriers, to ensure approval on the rejected medication.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Compiled and accurately entered data for each customer encounter to record in system.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Certified Medical Assistant
Texas Health Resource Urgent Care Breeze
11.2021 - 08.2022
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Arts - Business Administration And Management
Rockford College
Rockford, ILDiploma/ Certificate - Medical Assisting
Concorde Career College
Grand Prairie, TX08.2021
Skills
Specialties ( ENT, OBGYN, Endocrinology, and Family Practice)
Urgent Care
HIPAA Compliance
Medical Terminology
Specimens collection and processing
Patient Scheduling
Electronic Health Records
Vital Sign Monitoring
Patient documentation
Patient Assessments
Inventory and supply management
Certification
- CMA - Certified Medical Assistant
- NRCPT-201421
- BLS-2454141876862
- Trained but not limited ( NCT, EKG, EPIC)
Timeline
Certified Medical Assistant
Deans Profession Services
12.2023 - Current
Pharmacy Help Desk Agent
Alorica/ CarelonRX
08.2022 - 12.2023
Certified Medical Assistant
Texas Health Resource Urgent Care Breeze
11.2021 - 08.2022
Associate of Arts - Business Administration And Management
Rockford College
Diploma/ Certificate - Medical Assisting
Concorde Career College
- CMA - Certified Medical Assistant
- NRCPT-201421
- BLS-2454141876862
- Trained but not limited ( NCT, EKG, EPIC)
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