ALKETA ISUFI
North Grosvenor Dale,CT
Summary
Professional with administrative and management experience searching for an opportunity to further develop a career within the medical industry. An organized and attentive individual that thrives on helping patients with a wide variety of medical needs. Providing professional knowledge, supporting, and improving patient care and the medical practice. An individual that can learn new tasks quickly, prioritize multiple tasks at once, work independently, as well as a member of a team with great attention to detail, goal-oriented, time management, and communication skills. Capable office supervisor adept at handling all medical administrative needs for busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
19
19
years of professional experience
Work History
Office Supervisor
UMass Memorial Healthcare
Worcester, MA
07.2017 - Current
- Internal Medicine and Orthopedics
- Directs and Supervises 11+ staff members who all have different backgrounds and work ethic strengths; put out any fire, solve all problems
- Creating training documents and job training for all new employees in office and new supervisors in region
- Maintains and coordinates template changes, experienced in MD schedules, maximizing scheduling slots according to provider needs
- Billing experience regarding PB charges; Working all edits in Charge review WQ daily; promptly answering billing questions regarding charges and communicating with providers to problem solve all billing inquiries
- Manage, work and coordinate all WQ as necessary and delegate to appropriate teams
- Coordinates staff’s time off, arrange for coverage necessary to cover office needs
- Coordinates MD schedules, and MD Templates and monitors workflow and productivity by keeping assignments clear and setting expectations
- Order office supplies, vaccines, lab supplies
- Daily reconciliation of tier 2
- Add/edit - Kronos – approve time
- Dealing with patient complaints, contacting patients, and listening to their concerns but also troubleshooting and finding roots of complaint and problem solve
- Triaging all sick calls
- Holding huddles, empowering others to do same and generating great number of ideas by improving office operations and efficient
- Printing reports from Dashboard and working on practice improvement strategies resolving all care gaps
- Work independently and closely with practice improvement facilitator to ensure all care gaps are met
- Submitting physician’s expenses for reimbursement, reminding/renewing physicians when licenses are due to expire
- Oversee patient portal to make sure tasks are being handled promptly
- Working pay codes promptly, reviewing charges, finding information needed for billing purposes
- Performing monthly staff meetings and education, holding weekly huddles, and generating great number of ideas
- Reviews and develops action plans based on ambulatory metrics
- Assesses candidates, through behavioral and peer interviewing, for appropriate positions within clinic and makes recommendations for hire, transfers, promotions, and/or other staff changes
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Standardized office structures and processes to promote collaboration and increased performance
Senior Medical Administrative Secretary
UMass Memorial Health Care, Community Medical Group Float Pool, CMG
Worcester, MA
09.2009 - 07.2017
- Performs secretarial and administrative support services to assigned medical providers covering 90 or more outpatient clinics
- Coordinating patient visits, medical procedures, diagnostics, patient registration, and preadmission testing
- Verifying and updating Health insurance
- Collect co-pays, close Tier 2, and manage insurance referrals
- Triage acute calls and delegate tasks appropriately
- Received and addressed patient-care-related phone calls
- Prioritizes and responds to patient-care emergencies
- Get charts ready with appropriate paperwork for each patient daily
- Responsible for setting up and maintaining confidential patient files and medical records to ensure efficient retrieval of information
- Long-term assignment and Administrative Lead
- CMG Float Pool
- Took initiative and extra duties to make sure office's daily operations and patient needs were met
Senior Medical Administrative Secretary
CMG Float Pool, Preoperative Services / Memorial Campus
Worcester, MA
10.2007 - 09.2009
- Lead of General Surgery and Urology POD
- Responsible for variety of routine direct and indirect patient care services
- Assisted with preoperative scrub preps and maintaining positioning of patients
- Transported patients, equipment, X-rays, specimens, and blood-related cases to variety of areas according to schedule
- In charge of ALL STAT specimens
- Interpreted for Albanian community (Occasionally and in emergencies only)
- Assisted in preparation of OR by opening sterile instruments and supplies
- Readied paperwork for procedures access medical records to obtain patient lab work
- Maintained equipment, stocked rooms, and processed inventory according to to need
- Maintained cleanliness of OR according to safety standards
Activities and Fitness Assistant
Masonic Home
Charlton, MA
05.2005 - 10.2007
- Assessed residents and short-term rehabilitation patients’ recreational interests and needs; motivated residents to participate in appropriate activities and services
- Responsible for planning and conducting variety of activities for residents and community clients
- Documented daily observations for residents with Alzheimer’s and kept accurate records of activities and behavioral incidents
- Organized and maintained residents’ files in database
- Implemented fitness routines according to individual personal needs and coordinated and taught Independent Living Fitness Program
- Taught yoga, Meditation, and Wellness Program
- Organized hours and provided Alteration Services
- Created craft group for residents and their families for yearly craft fair with profits donated to academic scholarships
- Assisted in intergenerational program that taught residents to make blankets for donation to children's hospital
- Broadcasted information about events, gym classes and community offerings
Practice Improvement Facilitator
UMass Memorial Health Care
Worcester , MA
2022.11 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12.2023
Medical Billing Course - Medical Terminology
UMASS Memorial Hospital
Worcester,MA04.2008
Skills
- Detail Oriented-Customer Service Skills-Problem Solving-Collaborative
- Critical thinker-Interpersonal Skills -Team oriented - Highly Motivated
- Health Maintenance - Organization-Planning
- Epic - Scheduling- MD Template-Billing-Charge Reviews-Pay codes
Timeline
Practice Improvement Facilitator
UMass Memorial Health Care
2022.11 - Current
Office Supervisor
UMass Memorial Healthcare
07.2017 - Current
Senior Medical Administrative Secretary
UMass Memorial Health Care, Community Medical Group Float Pool, CMG
09.2009 - 07.2017
Senior Medical Administrative Secretary
CMG Float Pool, Preoperative Services / Memorial Campus
10.2007 - 09.2009
Activities and Fitness Assistant
Masonic Home
05.2005 - 10.2007
Bachelor of Arts - Psychology
Southern New Hampshire University
Medical Billing Course - Medical Terminology
UMASS Memorial Hospital
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