Provided personalized styling advise to all incoming customers, offering recommendations and product suggestions.
Maintain personal and individual store sales goals.
Drive sales through customer outreach and daily clientelling.
Send out the daily sales recap to all members of the company.
Senior E-Commerce Site Manager (Prada Beauty, Maison Margiela, Ralph Lauren Fragrances)
L’oreal
New York, NY
02.2023 - 07.2024
Optimized end-to-end site experience across desktop and mobile, driving a lift in conversion rate and improving checkout completion YoY.
Defined and tracked digital KPIs (traffic, conversion, AOV, bounce rate), influencing roadmap decisions that delivered an increase in ROI on new site features.
Partnered with Marketing, Media, SEO and CRM to execute homepage refreshes, PDP optimizations, and content rich navigation, resulting in an increase in product discovery and higher cross-category engagement.
Drove innovation in digital storytelling by crafting cross-category messaging and copywriting that inspired product discovery and engagement.
Conducted competitive benchmarking to identify whitespace opportunities, directly informing the launch of new digital storytelling initiatives that boosted engagement rates.
Digital Content Strategy Associate, Millennial/Denim
Macy’s Inc.
New York, NY
03.2022 - 06.2022
Supported site content strategy that enhanced customer engagement, contributing to an uplift in category conversion with the denim vertical.
Collaborated with merchandising, UX, SEO and creative teams to deliver content updates that reduced bounce rate on seasonal landing pages.
Assisted in the creation and maintenance of seasonal and promotional content, ensuring timely updates and seamless execution across the site.
Conducted content audits and performance reviews to optimize category pages, navigation, and storytelling elements.
Monitored site analytics to identify content opportunities and contribute to ongoing improvements in user experience and conversion.
Associate Site Merchandiser, Housewares
Macy’s Inc.
New York, NY
03.2020 - 03.2022
Managed online merchandising strategy for key product categories, ensuring product placement, categorization, and content aligned with business objectives and seasonal priorities.
Executed site updates, promotions, and navigation changes across desktop and mobile to enhance the customer experience and support conversion goals.
Collaborated with Buying, Planning, and Marketing teams to align online assortments with inventory and promotional strategy.
Analyzed daily, weekly, and seasonal performance reports to inform data-driven merchandising decisions and identify optimization opportunities.
Partnered with UX and Creative teams to support category storytelling, trend curation, and brand campaigns on site.
Conducted QA for new product launches, ensuring accurate product details, images, and pricing across the site.
Digital Site Execution & Marketing Manager, Luggage
Macy’s Inc.
New York, NY
06.2018 - 03.2020
Developed and enforced site execution timelines and QA processes to guarantee flawless customer-facing content across desktop and mobile platforms.
Directed, lead and mentored two digital merchandise assistants in areas of pricing, strategic initiatives, and end-to-end digital marketing.
Partnered with all vendors on creating strong brand shop presence through marketing campaigns and competitive insights as well as sponsored content.
Facilitate the optimization of quarterly site assets through management of studio workflow and vendor partnership.
Oversaw homepage and landing page updates, ensuring alignment with seasonal strategies, marketing calendars, and promotional messaging.
Associate Omni Inventory Planner, Ready-to-Wear, Men’s Tailored Suits
Macy’s Inc.
New York, NY
08.2013 - 06.2018
Used system analytics and omni-channel team partnership to accurately forecast $40M in yearly sales down to SKU level.
Analyzed in-season product performance, partnering with buyers and logistical teams to address unproductive inventory.
Tracked receipt dollars by weekly purchase orders, creating a template with deviation from restocking order forms (ROF).
Produced revenue analysis, annual operating plans and forecasting reports for omni-channel partners.
Senior Allocator
Aeropostale
New York, NY
01.2011 - 01.2013
Senior e-Commerce Specialist
illycaffe
New York, NY
Support direct-to-consumer (DTC) e-commerce operations and website management, ensuring a seamless customer experience across digital touchpoints.
Coordinate site merchandising, promotional execution, and content updates to support revenue growth and brand objectives.
Partner with cross-functional teams including Marketing, CRM, and Operations to optimize site performance and customer engagement.
Monitor key performance metrics and provide actionable insights to improve conversion, average order value, and customer retention.
Education
Master of Business Administration - Fashion Management and Entrepreneurship