Alladin Delapa
San Diego,California
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 15 years of field experience in new position with room for advancement.
Overview
19
19
years of professional experience
4
4
Years of post-secondary education
Work History
Technical Specialist II
Charter Spectrum
San Diego, CA
10.2013 - Current
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Oversaw pre-deployment IT testing of new systems prior to migration planning.
- Documented risk management issues and outlined mitigation actions.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Completed troubleshooting and diagnostics on company resources.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Supported 600+ end users locally in Southern California region from Los Angles to San Diego.
- Developed technical requirement documentation for new software products.
- Installed system updates to address vulnerabilities and reduce security issues.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Authored best practices documentation for use in new personnel onboarding processes.
IT Consultant
Scott Management
San Diego, CA
01.2010 - 04.2013
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Assessed business requirements to forecast annual budgetary operational costs.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Inspected equipment, assessed functionality and optimized controls.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Supported 30+ end users locally in CA region.
- Adjusted design parameters to incorporate new features.
Senior System Support Engineer
Digirad Ultra Scan Solutions
San Diego, CA
03.2004 - 10.2009
- Installed and maintained hardware and computer peripherals to store tangible components.
- Provided Technical support to onsite Nuclear techs and Biomedical Departments users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Set up and administered Software and hardware support to Nuclear Imaging systems and configurations.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with outside departments to implement system-wide improvements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Electronics Engineering Technologies
ITT Technical Institute
San Diego 08.1997 - 03.1999
Some College (No Degree) - Cyber Security
CalBright College
California 05.2001 -
Skills
Technical support knowledge
Hardware and software installations
User training expertise
Security understanding
Helpdesk administration
User training
Network configuration
Enterprise software implementation
Quality Assurance Testing
Helpdesk support
Technical guidance
Interdepartmental contact
Active Directory
CRM
PowerShell
Python
Java
MySQL
VMWARE
Linux
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Technical Specialist II
Charter Spectrum
10.2013 - Current
IT Consultant
Scott Management
01.2010 - 04.2013
Senior System Support Engineer
Digirad Ultra Scan Solutions
03.2004 - 10.2009
Some College (No Degree) - Cyber Security
CalBright College
05.2001 -
Bachelor of Science - Electronics Engineering Technologies
ITT Technical Institute
08.1997 - 03.1999