Ashley Mitchell
Edwardsville,IL
Overview
11
11
years of professional experience
Work History
Technical Specialist II
Edward Jones
04.2016 - Current
- Responsibile for accomplishing technical or advanced business area specific functions including interpreting information and making subjective decisions that have a moderate to high level of risk or that may have legal, regulatory, or financial implications.
- Provide technical support by testing specific projects, creating test plans, writing scripts based on requirements, and implementing the changes into production.
- Manage multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Accounts Receivable Assistant
Graybar Electric Company
03.2015 - 04.2016
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
Teller
Vantage Credit Union
05.2013 - 02.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science - Speech Communication
Southern Illinois University Edwardsville
Edwardsville, IL12.2014
Skills
- Time management
- Effective communication
- Technical support knowledge
- Adapts to change
- Collaborates effectively
- Change Management
Timeline
Technical Specialist II
Edward Jones
04.2016 - Current
Accounts Receivable Assistant
Graybar Electric Company
03.2015 - 04.2016
Teller
Vantage Credit Union
05.2013 - 02.2015
Bachelor of Science - Speech Communication
Southern Illinois University Edwardsville