ASHLEY HOUGH
Jackson
Summary
Results-driven professional with a proven track record at Consumers Energy, excelling in records and information management. Enhanced documentation workflows, achieving a 20% reduction in submission delays. Proficient in advanced Microsoft Excel and collaboration tools, I bring strong analytical skills and a commitment to compliance and quality assurance in project lifecycle support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Specialist II
Consumers Energy
Jackson
09.2018 - Current
- Manage and maintain high-volume project, engineering, and scheduling records within internal enterprise systems, ensuring 99%+ accuracy.
- Support document control activities by maintaining metadata, transmittals, project files, and closeout documentation.
- Collaborate with engineering, project management, procurement, and compliance teams to ensure records meet corporate standards.
- Improved routing and documentation workflows, reducing submission delays by 20%.
- Created Excel dashboards increasing reporting efficiency by 40%.
- Conduct records audits and ensure compliance with retention and regulatory requirements.
- Epitec
Marketing Communication Specialist II
Eaton Corporation
Jackson
03.2017 - 09.2018
- Supported document control for engineering reports, drawings, and marketing documentation.
- Improved data retrieval time by 30% through dataset reorganization.
Administrative Assistant
Insurance Industry
Jackson
10.2016 - 03.2017
- Processed 1,000+ regulated financial records annually with zero data loss.
- Reduced late payments by 25% through accurate invoice processing.
- Confidential
Store Manager
Universal Wireless
Brooklyn
01.2016 - 10.2016
- Maintained 98% accuracy in sales and inventory documentation.
- Reduced out-of-stock issues by 35% through improved forecasting.
Education
Bachelor of Business Administration -
Baker College
Jackson, MI01.2018
Skills
- Records and information management
- Engineering document control
- Project lifecycle support
- Retention and archival management
- Physical records operations
- Metadata indexing and quality assurance
- Statistical reporting and compliance
- Advanced Microsoft Excel
- Project management software
- Collaboration tools
- Geographic information systems
- Digital filing systems
Certification
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access)
Timeline
Technical Specialist II
Consumers Energy
09.2018 - Current
Marketing Communication Specialist II
Eaton Corporation
03.2017 - 09.2018
Administrative Assistant
Insurance Industry
10.2016 - 03.2017
Store Manager
Universal Wireless
01.2016 - 10.2016
Bachelor of Business Administration -
Baker College