Allan Borja
Fremont,CA
Summary
Results-driven IT System Management professional with over 15 years of experience delivering impactful contributions across diverse technical landscapes. Demonstrated expertise in providing exceptional technical support, managing global IT projects, and automating processes to enhance operational efficiency. Recognized as a subject matter expert with strong skills in data analysis and cross-functional collaboration to ensure successful program implementations. Proficient in system implementation and software functionality identification, adept at multitasking to maintain seamless IT operations while driving proactive decision-making.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT System Administrator
FIRST TECHNOLOGY SERVICES INC.
01.2023 - 03.2025
- Provide first and second line technical support to internal staff.
- Serve as a Subject Matter Expert and Technical Support for the current implementation and capabilities of the system.
- Help identify software functionality and verify configuration of parameters.
- Proactively initiates positive change, ready to take independent action, make decisions and prepares in advance.
- Analyzes information skillfully and develops solutions; makes rational, sound, timely decisions based on facts and procedures in place for alternatives available.
IT Specialist
PUMANILA IT SERVICES INC.
01.2014 - 12.2022
- Responsible for a Global Roll Out project to setup an extended support for all local IT Service desk across the 5 continents.
- Responsible for ensuring staff coverage, call levels and SLA compliance as well as ensuring the smooth day to day service.
- First point of contact for support and escalations for IT related problems like SOC and Info Sec calls and incidents, from in-house software and hardware, such as iPhone, laptops, desktop computers and printers.
- Responsible for other administrative duties including user creation, Active Directory management, password resetting and other related duties such as receiving, logging, and managing calls/incident tickets from internal staffs via telephone and emails.
- Perform remote desktop support for troubleshooting, installation of software packages and implement release changes.
Consultant - Air Load Control Center
EMERSON ELECTRIC (ASIA) LTD. - ROHQ
01.2013 - 12.2014
- Support the International Air Load Control Center a program designed to automate and execute the air cargo booking, shipment tender, and exception management process with preferred air cargo forwarders. This program will rely upon the use of a Third Party Logistics provider, and Oracle Transportation Management (OTM) Systems.
- Have a project management and/or process engineering mindset and understand the need for prioritization based upon resources. Possess solid analytical skills and be capable of constructing and deconstructing a variety of data sets (eg rates, reports, etc).
- Facilitate new user registration and host occasional training and program on-boarding presentations with Emerson business units and suppliers.
Sr. Specialist
MAERSK GLOBAL SERVICE CENTER
01.2005 - 12.2013
- Provide first line of support for all request and incidents reported by business users such as user admin problems, process/system issues, controlled system updates, and interface failures causing disruption to the business.
- Setup and maintain a database for known errors, workarounds & recurring issues for effective problem management in cooperation with the support team.
- Monitors release/testing fixes of the various applications, plans, & execute knowledge sharing within the team on new enhancements introduced & bug fixes.
- Handles daily processes in an effective and efficient manner which will contribute to the achievements of individual and team key performance indicators (KPIs).
Education
Bachelor of Science - Computer Engineering
AMA Computer University
Skills
- Technical hardware diagnostics
- Information system security
- Experience with virtualization solutions
- Remote troubleshooting
- IT help desk oversight
- IT resource management
- Mobile device administration
- Incident response management
- Active directory
- Operating system management
- System hardware installation
- Software installation
Certification
- Networking Fundamentals - CISCO I
- Router Configurations - CISCO II
- Certified Desktop Support Training - Microsoft
Timeline
IT System Administrator
FIRST TECHNOLOGY SERVICES INC.
01.2023 - 03.2025
IT Specialist
PUMANILA IT SERVICES INC.
01.2014 - 12.2022
Consultant - Air Load Control Center
EMERSON ELECTRIC (ASIA) LTD. - ROHQ
01.2013 - 12.2014
Sr. Specialist
MAERSK GLOBAL SERVICE CENTER
01.2005 - 12.2013
Bachelor of Science - Computer Engineering
AMA Computer University