Summary
Overview
Work History
Education
Skills
Timeline
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Krisstopher Paul VanDame

Palmer,AK

Summary

Dedicated and versatile IT technician with extensive experience in troubleshooting, installation, maintenance, and technical support across hardware, software, AV systems, and networking. Proficient in diagnosing issues, managing systems, and delivering exceptional customer service. Excellent leadership, problem-solving, and teamwork skills.

Overview

5
5
years of professional experience

Work History

IT System Administrator

Chugach Government Solutions
Palmer, AK
04.2025 - 06.2026
  • Manage all aspects of the Center's Management Information Systems, including voice, data, and video technology distribution.
  • Handle user access controls, system analysis, technical assistance, troubleshooting, and staff training.
  • Analyze user and center needs; recommend and procure personal computers and related equipment.
  • Order parts, perform installations and configurations per standard procedures.
  • Provide Tier 1/2 IT support and help desk services to ensure operational efficiency.

Copier Technician

Konica Minolta
Fort Wayne, IN
04.2024 - 04.2025
  • Perform routine maintenance and advanced troubleshooting on multifunction devices to minimize downtime.
  • Diagnose and resolve technical hardware/software issues for clients.
  • Maintain detailed service records and manage spare parts inventory.

Tier 1 Technician - AV Systems

Audio Visual Design & Install
Auburn, IN
08.2023 - 03.2024
  • Installed and configured TVs, speakers, AV racks, and related infrastructure for residential/commercial clients.
  • Terminated Cat 6 cabling, ran network wires, and executed installations per blueprints and schematics.
  • Troubleshot connectivity and hardware issues in AV and network setups.

Geek Squad Agent

Best Buy
Fort Wayne, IN
11.2021 - 08.2023
  • Diagnosed and resolved complex hardware and software issues, ensuring minimal downtime for clients.
  • Provided in-home technical support and troubleshooting for computers, printers, smart devices, and home theater systems, enhancing customer technology usage.
  • Led small teams to enhance service delivery and improve customer satisfaction through effective collaboration.

Education

GED -

Four County Career Center
Archbold, OH
01-2013

Skills

  • System Administration
  • Network Troubleshooting
  • Hardware/Software Troubleshooting & Diagnostics
  • IT Support & Help Desk
  • AV Systems Installation
  • Inventory and Asset Management
  • Problem Solving and Critical Thinking
  • Blueprint/Schematic Interpretation
  • Leadership and Team Collaboration
  • Customer Service

Timeline

IT System Administrator

Chugach Government Solutions
04.2025 - 06.2026

Copier Technician

Konica Minolta
04.2024 - 04.2025

Tier 1 Technician - AV Systems

Audio Visual Design & Install
08.2023 - 03.2024

Geek Squad Agent

Best Buy
11.2021 - 08.2023

GED -

Four County Career Center
Krisstopher Paul VanDame