Allan Contreras
El Paso
Summary
Seeker of knowledge with an array of selectively cultivated skills. I have an associates in Industrial Engineering with an up and coming Bachelors; my abilities to work under pressure, dependability and willingness to grow are some of the few great qualities I have to offer to this company.
Overview
11
11
years of professional experience
Work History
Banking Specialist
Bank of America
04.2024 - 07.2025
- Resolved complex client inquiries, ensuring timely and accurate responses.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Analyzed customer financial needs to recommend suitable banking products and services.
Licensed Interpreter
TransPerfect Connect
01.2023 - 04.2024
- Streamlined business negotiations by offering precise interpretation services for international partners.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
Computer Technician
Computers & Solutions
01.2015 - Current
- Part of family business and side job. Served as a foundation and introduction towards my fascination and curiosity regarding current technology and creative problem-solving.
- Acquired self-reliant troubleshooting skills for both hardware and software related issues.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
Ranch Hand
Big Sky Dairy
04.2020 - 09.2021
- Improved time management processes to cut down overtime expenditures
- Constantly moved to different sectors efficiently and as needed to fulfill day-to-day operations
- Coordinated with a team of three to take care of over 2,500 livestock on a daily basis
Education
Bachelor of Science - Industrial Engineering
New Mexico State University
Las Cruces, NM06-2026
Skills
- Analytical problem solving
- Strategic planning
- Fast, hands-on learner
- Bilingual fluency in client & customer support
- Efficient time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banking Specialist
Bank of America
04.2024 - 07.2025
Licensed Interpreter
TransPerfect Connect
01.2023 - 04.2024
Ranch Hand
Big Sky Dairy
04.2020 - 09.2021
Computer Technician
Computers & Solutions
01.2015 - Current
Bachelor of Science - Industrial Engineering
New Mexico State University
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