Dedicated Senior Medical Assistant with expertise in staff training, effective communication, and team collaboration. Proven ability to enhance clinic efficiency and improve patient care outcomes.
Overview
11
11
years of professional experience
Work History
Senior Medical Assistant
Optum
San Bernardino, California
10.2015 - Current
As a preceptor I have trained and mentored medical assistants and nurses in clinical procedures and office protocols.
Collaborated with clinical teams and departments to optimize patient care and service delivery.
Managed scheduling and patient flow to optimize clinic efficiency in my department.
Provided scheduling duties for nursing staff and providers in my department.
Operated as fill in lead for my department when leadership is not on-site.
Facilitated communication between medical staff and patients for effective care.
Acted as a liaison between patients and physicians regarding test results and treatment plans.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Participated as a member of the code team for emergency medical situations.
Participated as a member of the safety committee and as a backup lead.
Coordinated appointments for multiple healthcare providers.