Brittany Ritter
Council Bluffs,IA
Summary
Dedicated healthcare professional with expertise in patient care, administration, and clinical procedures. Demonstrates strong teamwork and adaptability in fast-paced settings. Proficient in medical record management and patient scheduling, with a focus on enhancing patient experience and operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Senior Medical Assistant
Nebraska Medicine
Omaha, NE
04.2025 - Current
- Conducted comprehensive patient assessments, ensuring accurate documentation in electronic health records (EHR).
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Delivered high-quality wound care services including dressing changes, suture removals, and incision site monitoring for signs of infection or complications.
- Administered injections skillfully using proper technique while maintaining a comforting bedside manner with apprehensive patients.
- Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Assisted physicians with diagnostic procedures, providing accurate results to facilitate effective treatment plans.
- Mentored junior medical assistants, fostering professional development and enhancing team performance.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Collaborated with multidisciplinary teams to coordinate patient care and improve health outcomes.
- Led quality assurance initiatives to identify areas for improvement within clinical practices and workflows.
- Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Supervised daily operations to ensure compliance with healthcare regulations and protocols.
- Updated inventory records to reflect current stock levels and ensure accurate tracking of supplies., expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Nebraska Medicine
Omaha, NE
05.2023 - 04.2025
- Administered medications and vaccinations under physician supervision, adhering to safety protocols and regulations.
- Assisted in patient intake, ensuring accurate data entry and effective communication with healthcare teams.
- Managed appointment scheduling, optimizing workflow and enhancing patient experience through timely coordination.
- Collected comprehensive medical history, including medication details, symptoms, and allergies, to inform treatment decisions.
- Educated patients on treatment plans and preventive care, fostering compliance through clear communication and support.
- Conducted routine laboratory tests, preparing specimens for analysis while maintaining strict quality control standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Restocked medical equipment and supplies in exam rooms to maintain operational readiness for patient visits.
- Monitored medical supply levels regularly and submitted timely orders to ensure continuous availability for patient care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Senior Patient Access Associate
Nebraska Medicine
Omaha, NE
04.2022 - 05.2023
- Facilitated patient registration processes, ensuring accuracy and efficiency in data entry.
- Coordinated insurance verification procedures to minimize patient billing discrepancies.
- Assisted patients with scheduling appointments and navigating healthcare services smoothly.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Trained new staff on patient access protocols and software systems for improved workflow.
- Monitored compliance with healthcare regulations, ensuring adherence to organizational standards.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
Medical Receptionist
Nebraska Medicine
Omaha, NE
01.2020 - 04.2022
- Checked patients in and out for appointments, ensuring accurate co-payment collection.
- Scheduled and followed up on appointments, processed payments, and maintained organized patient files for efficient operations.
- Provided high-quality administrative and customer service to support seamless patient flow and enhance overall experience.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Managed communication by relaying patient messages to appropriate staff from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
Residential House Manager
Ameriserve International
Council Bluffs, Iowa
05.2018 - 12.2019
- Cultivated strong relationships with residents and staff to foster a supportive community.
- Fostered relationships with residents and assisted new residents in acclimating to the living environment.
- Provided positive reinforcement and taught life skills in chores and cooking to enhance residents' independence.
- Addressed and resolved resident complaints or grievances to ensure a positive living environment.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Created detailed reports to analyze performance metrics and identify improvement areas. to assess performance and adjusted workflows to realign with targets.
Customer Service Representative
Ameriserve International
Council Bluffs, Iowa
01.2016 - 05.2018
- Established client rapport while processing repair documentation and troubleshooting technical discrepancies to ensure customer satisfaction.
- De-escalated customer concerns, ensuring resolution while maintaining calm, friendly demeanor.
- Upheld quality control standards during customer interactions to ensure consistent service quality.
Member Service Super
Sams club
Council Bluffs, Iowa
08.2015 - 01.2016
- Welcomed guests, processed payments, verified tickets, and guided patrons to facility locations.
- Monitored patrons to enforce safety protocols and ensure a secure environment for all guests. for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
- Communicated directions to patrons for points in or outside of facility.
- Planned and implemented proper staffing levels and collaborated with banquet captain and event leadership to organize food and equipment setup for each event.
- Worked closely with management to avoid calendar conflicts and planned for scenarios potentially impactful on event integrity.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Designed and displayed event signage to promote activities and increase attendee awareness. and posters to advertise upcoming events.
Membership Associate
Sams club
Council Bluffs, IA
12.2013 - 04.2015
- Welcomed members with a friendly approach, creating a positive first impression of the organization.
- Resolved customer issues and complaints through timely follow-up, enhancing customer satisfaction.
- Recommended tailored products based on customer needs, improving sales and customer experience.
- Answered customer inquiries in person and over the phone promptly.
- Balanced cash drawer daily to ensure accuracy in transactions.
Cashier
Sams Club Pharmacy
Council Buffs, IA
09.2012 - 12.2013
- Operated cash register, collected payments, and provided accurate change to ensure smooth transaction process.
- Completed daily recovery tasks to maintain clean and organized areas, supporting efficient customer service.
- Cleaned counters thoroughly to maintain hygiene standards. and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05.2011
Skills
- Dependable team member
- Vital sign assessment
- Medication preparation
- Clinical documentation
- Patient intake management
- Patient scheduling
- Direct patient care
- Patient-focused care
- Healthcare compliance
- Wound care management
- Sterilization procedures
- Dependable team member
- Electronic health records
- Electronic medical records
- Healthcare technology integration
- Office workflow optimization
- Patient flow management
- Appointment setting
- Medical terminology knowledge
- Professional bedside manner
- Communication
- Dependable team member
- Compassionate support
- Conflict resolution
- Patient engagement strategies
- Professional bedside manner
- Emergency response procedures
- CPR
- Suture removal
- Basic wound care
- Medical procedures
- Medical terminology knowledge
- Medical terminology
- Telephone etiquette
- Inventory control
- Inventory control
- Maintaining confidentiality
- HIPAA standards
- HIPAA standards
- HIPAA standards
- Vital sign monitoring
- Assisting medical procedures
- Assisting medical procedures
- Basic wound care
- Medical terminology knowledge
- Vital sign monitoring
- Appointment setting
Certification
- CCMA - Certified Clinical Medical Assistant
Education and Training
other
Timeline
Senior Medical Assistant
Nebraska Medicine
04.2025 - Current
Medical Assistant
Nebraska Medicine
05.2023 - 04.2025
Senior Patient Access Associate
Nebraska Medicine
04.2022 - 05.2023
Medical Receptionist
Nebraska Medicine
01.2020 - 04.2022
Residential House Manager
Ameriserve International
05.2018 - 12.2019
Customer Service Representative
Ameriserve International
01.2016 - 05.2018
Member Service Super
Sams club
08.2015 - 01.2016
Membership Associate
Sams club
12.2013 - 04.2015
Cashier
Sams Club Pharmacy
09.2012 - 12.2013
High School Diploma -
Thomas Jefferson High School