Paige Hammond
Kenai,AK
Summary
Compassionate healthcare professional with a robust background in patient-focused care and administrative support. Skilled in coordinating patient communication and managing medical records, ensuring adherence to compliance standards. Eager to enhance patient satisfaction and clinic efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Medical Assistant
Central Peninsula Hospital
Soldotna, Ak
10.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated communication between patients and medical staff effectively.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Managed patient scheduling and maintained appointment records efficiently.
Receptionist
Central Peninsula Hospital
Soldotna, AK
12.2022 - 10.2025
- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Coordinated patient scheduling, optimizing appointment availability and minimizing wait times.
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Maintained accurate records of patient interactions and communications in electronic health systems.
- Monitored inventory of office supplies, ensuring timely replenishment for smooth operations.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Processed patient intake forms, ensuring accuracy and compliance with privacy regulations.
- Trained new staff on office protocols and customer service best practices to maintain high-quality care standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Certified Nursing Assistant
Central Peninsula Hospital
Soldotna, AK
01.2022 - 12.2022
- Provided direct patient care, including bathing, dressing, and feeding patients to enhance comfort and dignity.
- Assisted nursing staff in monitoring vital signs, ensuring accurate documentation and timely reporting of changes.
- Implemented infection control protocols to maintain a safe environment for patients and staff.
- Collaborated with multidisciplinary teams to develop and execute individualized care plans for diverse patient needs.
- Advocated for patients' needs by effectively communicating concerns and preferences to nursing staff and families.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of 7+ residents under long-term care.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ03-2027
Certified Clinical Medical Assistant - Medical Assisting
MedCerts
Online03-2026
Skills
- EMR / EHR
- HIPAA compliance
- Medical terminology knowledge
- Patient care
- Vital sign monitoring
- Patient scheduling
- Appointment setting
- Insurance verification
- Team collaboration
- Patient oral care
- Patient feeding
- CPR
- Professional ethics
- Confidentiality maintenance
- Patient care
- Patient advocate
- Dependable team member
- Patient support
- Customer service
Certification
- CCMA - Certified Clinical Medical Assistant
- Adult Mental Health First-Aid Training - June 30, 2026
Timeline
Medical Assistant
Central Peninsula Hospital
10.2025 - Current
Receptionist
Central Peninsula Hospital
12.2022 - 10.2025
Certified Nursing Assistant
Central Peninsula Hospital
01.2022 - 12.2022
Bachelor of Science - Psychology
Grand Canyon University
Certified Clinical Medical Assistant - Medical Assisting
MedCerts