Chazzlynn Carvalho-Clarke
Waimanalo
Summary
Compassionate Medical Assistant with expertise in direct patient care and medical office management. Ensures regulatory compliance while fostering trust and rapport with patients through effective communication. Skilled in patient care coordination and medical documentation, contributing to enhanced patient outcomes and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Adventist Health Castle Urgent care
Pearl City
08.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, including collecting medical histories and vital signs.
- Maintained cleanliness and organization of exam rooms and medical equipment.
- Documented patient information accurately in electronic health records systems.
- Educated patients on treatment plans, medications, and follow-up care to enhance understanding and adherence.
- Supported billing processes by verifying insurance information and processing claims.
- Administered injections, medications, and treatments per physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to streamline treatment communication.
- Collected patient samples for laboratory testing to support accurate diagnosis and effective treatment.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Home Health Aide
Attention Plus Care
Honolulu
06.2025 - 08.2025
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs, reporting significant changes to healthcare professionals for timely interventions.
- Administered prescribed medications and ensured compliance with care plans.
- Provided companionship and emotional support, fostering improved patient well-being and emotional resilience.
- Maintained accurate records of patient care and progress notes, ensuring continuity and quality of care.
- Collaborated with family members to discuss care needs and preferences.
- Implemented safety protocols to prevent accidents and ensure patient security.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing, and incontinence care.
Customer Service Representative
Kapili Roofing
Waipahu
01.2025 - 03.2025
- Responded to customer inquiries via phone and email promptly.
- Resolved customer complaints through effective communication and tailored solutions, enhancing overall customer experience.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with the sales team to provide product knowledge support.
- Answered customer inquiries and provided accurate product and service information, ensuring customers received the assistance they needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service, contributing to positive customer relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Behavioral Health Technician
Adventist Health Castle Medical Center
Kailua
01.2024 - 11.2024
- Assisted patients with daily living activities and personal care needs.
- Monitored patient behavior, reporting significant changes to healthcare team for timely interventions.
- Maintained accurate records of patient interactions and treatment plans.
- Supported therapeutic activities to promote mental wellness for patients.
- Collaborated with nursing staff to develop individualized care strategies.
- Documented behavioral incidents, ensuring accurate records for ongoing patient care and treatment adjustments.
- Assessed patient behavior, reactions and responses to treatment plans.
- Provided emotional support to clients and patients, helping them navigate challenging situations.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
Reservationist
Sea Life Park
Waimanalo
05.2023 - 11.2024
- Managed customer reservations for marine encounters and park events.
- Assisted guests with inquiries about ticket options and park attractions.
- Coordinated group bookings and special events to ensure seamless experiences for guests.
- Utilized reservation software to update and confirm customer details efficiently.
- Provided exceptional customer service in person and over the phone.
- Collaborated with team members to ensure smooth daily operations.
- Resolved booking issues promptly to improve guest satisfaction.
- Maintained accurate reservation and guest interaction records to support effective service.
Photo Associate
NXT capture
Waimanalo
09.2023 - 11.2023
- Assisted in capturing high-quality images for diverse client projects.
- Organized digital assets and photo libraries for streamlined access and efficient retrieval.
- Coordinated with team members to meet project timelines and deliver quality results.
- Engaged with clients to clarify their photography needs and preferences, ensuring satisfaction.
- Greeted customers upon entering the store and provided assistance in locating items they were looking for.
- Managed customer service inquiries related to photo products and services.
Education
High School Diploma -
Kailua High School
Kailua, HI05-2023
Skills
- Clinical procedures
- Medical terminology
- Patient support
- Care coordination
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Compassionate approach
- Dependable team member
Certification
- Certified Medical Assistant - NHA
- BLS Certified - American Heart Association
Timeline
Medical Assistant
Adventist Health Castle Urgent care
08.2025 - Current
Home Health Aide
Attention Plus Care
06.2025 - 08.2025
Customer Service Representative
Kapili Roofing
01.2025 - 03.2025
Behavioral Health Technician
Adventist Health Castle Medical Center
01.2024 - 11.2024
Photo Associate
NXT capture
09.2023 - 11.2023
Reservationist
Sea Life Park
05.2023 - 11.2024
High School Diploma -
Kailua High School